Computer Technician

7 months ago

Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte
- Researching, configuring and setting up hardware according to standards and guidelines;
- Installing and configuring drivers and software according to standards and guidelines;
- Performing regular updates according to security regulations to ensure that equipment performs optimally, data privacy is maintained and devices are protected from attacks;
- Troubleshooting device failures or bugs and providing solutions to restore functionality;
- Keeping accurate records of repairs and solutions for future reference;
- Maintaining procedures for call logging, reporting and self-help guides;
- Offering timely technical support, both remote and onsite, and teaching users how to optimally utilise their devices;
- Detecting and removing malware and viruses and assisting with cyber security incidents;
- Providing consultation to users in terms of technical specifications and procedures for e-waste removal;
- Offering technical support to set up and configure mobile devices;
- Configuring new equipment with the User State Migration Tool (USMT) (profile setup, data transfer, third party software and printer configurations).
- Navorsing, konfigurasie en opstelling van hardeware volgens standaarde en riglyne;
- Installasie en konfigurasie van drywers en sagteware volgens standaarde en riglyne;
- Gereelde opdaterings volgens sekuriteitsregulasies om te verseker dat rekenaartoerusting optimaal funksioneer, dataprivaatheid gehandhaaf word en toerusting teen kuberaanvalle beskerm is;
- Foutopsporing van rekenaartoerusting en oplossings om funksionaliteit te herstel;
- Akkurate rekordhouding van herstelwerk vir latere verwysing;
- Onderhou prosedures vir die aanteken van versoeke, verslaglewering en selfhelp-gidse;
- Tydige tegniese ondersteuning, beide op-perseel en af-kampus, en leer gebruikers hoe om rekenaars optimaal te gebruik;
- Opspoor en verwyder van malware en virusse, en verleen bystand tydens kubersekuriteit-insidente;
- Konsultasie met gebruikers oor tegniese spesifikasies en prosedures vir die verwydering van e-afval;
- Voorsien tegniese ondersteuning vir die opstel en konfigurasie van mobiele toestelle;
- Konfigurasie van nuwe toerusting deur middel van die User State Migration Tool (USMT) (profielopstelling, data oordrag, derdeparty-sagteware en drukkerkonfigurasies).

Job Requirements/Pos Vereistes
- A two-year diploma in IT or a related field;
- At least two years' experience as a computer technician or desktop support specialist;
- A fundamental understanding of Apple's hardware and software;
- A fundamental understanding of computer equipment and IT components;
- Knowledge of a ticketing system;
- Good problem-solving and listening skills;
- Strong written and verbal communication skills in English;
- Excellent written and administrative skills;
- Skilled in working with people, must be patient and have the ability to deliver excellent customer service;
- The ability to work unsupervised in a stressful, dynamic environment;
- The ability to work and collaborate in cross-functional teams.

**_
- 'n Twee-jaar diploma in IT of 'n verwante veld;
- Minstens twee jaar se ervaring as rekenaartegnikus of as ondersteuningspesialis;
- Grondige kennis van die Windows-bedryfstelsels en Microsoft Office-toepassings;
- Grondige kennis van Apple se hardeware en sagterware;
- Deeglike begrip van rekenaartoerusting en IT-komponente;
- Kennis van 'n werkkaartstelsel;
- Goeie probleemoplossing
- en luistervaardighede;
- Goeie skriftelike en mondelinge kommunikasievaardighede in Engels;
- Uitstekende skriftelike en administratiewe vaardighede;
- Moet met mense kan werk, geduldig wees en goeie kliëntediens kan lewer;
- Die vermoë om sonder toesig en onder druk in 'n dinamiese omgewing te kan werk;
- Die vermoë om in kruis-funksionele spanne saam te kan werk.

**_
Daar sal van kandidate wat die kortlys haal verwag word om 'n tegniese toets af te lê._**

Recommendation/Aanbeveling
- Knowledge of trends and life cycles of operating systems and software, as well as licensing usage rights;
- Knowledge of core ITIL processes of service requests, incident-, problem
- and change management;
- Knowledge of data en security protocols;
- Good time management and organising skills;
- Strong written and verbal communication skills in Afrikaans;
- The ability to learn quickly and adapt.
- Kennis van tendense en lewensiklusse van bedryfstelsels en sagteware, sowel as lisensie-gebruiksregte;
- Kennis van kern ITIL diensprosesse rakende versoek-, insident-, probleem
- en veranderingsbestuur;
- Kennis van data
- en sekuriteitsprotokolle;
- Goeie tydsbestuur
- en organisatoriese vaardighede;
- Goeie skriftelike en mondelinge kommunikasievaardighede in Afrikaans;
- Die vermoë om vining te leer en aan te pas.

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