Computer Technician

7 months ago

Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte
- Offering technical support, both remote and onsite, by means of configuring, installing and upgrading computer hardware (desktops, laptops, mobile devices and peripherals) and software according to IT standards and guidelines;
- Performing regular routine updates according to security regulations to ensure that equipment performs optimally, data privacy is maintained, and devices are protected from attacks;
- Troubleshooting, diagnosing and researching computer hardware and software failures or bugs, and providing solutions to restore functionality;
- Maintaining accurate records or repairs and solutions on the call logging system for future reference;
- Detecting and removing malware and viruses and assisting with cyber security incidents;
- Generating reports addressing incidents and resolving problems within set service level agreements for management review when necessary;
- Creating self-help guides and teaching users how to optimally utilise their devices;
- Providing consultation to users in terms of technical specifications and procedures for e-waste removal;
- Configuring new equipment (profile setup, data transfer, third party software and printer configurations) with the User State Migration Tool (USMT).
- Verleen tegniese ondersteuning volgens IT standaarde en riglyne vir personeel op kampus sowel as van die kampus af deur middel van konfigurasie, installasie en opgradering van rekenaar hardeware (tafelrekenaars, skootrekenaars, draagbare toestelle en randapparatuur) en sagteware;
- Voer gereelde roetine opdaterings uit soos bepaal deur sekuriteitsregulasies om te verseker dat rekenaartoerusting optimaal funksioneer, dat data beskerm word en dat toerusting teen sekuriteitsaanvalle beskerm word;
- Foutopsporing, diagnose en navorsing van probleme en foute met rekenaar hardeware en sagteware, en verskaf oplossings om funksionaliteit te herstel;
- Handhawing van akkurate rekords van herstelwerk en oplossings op die versoekstelsel vir toekomstige verwysing;
- Bespeur en verwyder skadelike programmatuur (malware) en viruses, asook hulpverlening met kubersekuriteits insidente;
- Genereer verslae wat insidente aanspreek en probleme oplos binne vasgestelde diensvlakooreenkomste om deur die bestuur hersien te word wanneer nodig;
- Skep selfhelpgidse en bied opleiding aan gebruikers oor hoe om hul toestelle optimaal te benut;
- Konsulteer gebruikers in terme van tegniese spesifikasies en prosedures vir e-afvalverwydering;
- Konfigureer nuwe toerusting (profielopstelling, data-oordrag, derdeparty-sagteware en drukkerkonfigurasies) met die User State Migration Tool (USMT).

Job Requirements/Pos Vereistes
- A NQF level 6 certification in an IT related field with one year relevant computer support experience, **OR** an A+ and N+ certification with two years' relevant computer support experience;
- In-depth knowledge of Microsoft Windows and Microsoft Office;
- A fundamental understanding of Apple hardware and software;
- Knowledge of a ticketing system;
- In-depth knowledge of computer hardware and networking;
- Strong troubleshooting and problem-solving skills;
- Strong written and verbal communication skills in English;
- Excellent administrative skills;
- Strong interpersonal skills in working with cross functional teams;
- The ability to work independently and collaborative in a stressful, dynamic and fast paced environment;
- Patience and empathy when dealing with individuals who may have varying technical skill levels.

**_
- 'n NKR-vlak 6 sertifisering in 'n IT verwante veld met eenjaar se toepaslike rekenaarondersteuningservaring, **OF** 'n A+ en N+ sertifisering met twee jaar se toepaslike rekenaarondersteuningservaring;
- In-diepte kennis van Microsoft Windows en Microsoft Office;
- 'n Basiese begrip van Apple hardeware en sagteware;
- Kennis van 'n werkkaartstelsel;
- Indiepte kennis van rekenaar hardeware en netwerke;
- Sterk foutopsporing en probleemoplossingsvaardighede;
- Sterk skriftelike en mondelinge kommunikasievaardighede in Engels;
- Uitstekende administratiewe vaardighede;
- Sterk interpersoonlike vaardighede om met multi-funksionele spanne te werk;
- Die vermoë om onafhanklik en in spanverband in 'n stresvolle, dinamiese en vinnige omgewing saam te werk;
- Geduld en empatie in die hantering van diegene met verskillende tegniese vaardigheidsvlakke.

**_
Daar sal van kandidate wat die kortlys haal verwag word om 'n tegniese toets af te lê._**

Recommendation/Aanbeveling
- Knowledge of trends and life cycles of operating systems and software, as well as licensing usage rights;
- Knowledge of core ITIL processes of service requests, incident-, problem
- and change management;
- Knowledge of data en security protocols;
- Good time management and organisitional skills;
- Strong written and verbal communication skills in Afrikaans;
- The ability to learn quickly and adapt, as well as a willingness to learn new skills and technology as required;
- A proactive attitude.
- Kenni

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