Resident Manager

2 weeks ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Kendrick Recruitment - Connecting Exceptional Talent with Outstanding Opportunities

Job Title: Residence Manager
Location: Stellenbosch, Western Cape

Are you a seasoned hospitality professional with a flair for luxury service and attention to detail? Kendrick Recruitment is delighted to offer an exceptional opportunity for a Residence Manager at an esteemed wine estate in Stellenbosch. We are seeking an enthusiastic and experienced individual who can ensure unparalleled guest experiences and oversee the seamless operation of the estate's residences.

Key Responsibilities:

- Guest Excellence: Uphold the highest standards of guest service, ensuring an exceptional and memorable experience for all residents.
- Residence Management: Oversee the daily operations of the estate's residences, including guest check-ins, check-outs, and personalized services.
- Team Leadership: Lead and motivate a dedicated team, fostering a positive and collaborative work environment.
- Event Coordination: Coordinate private events, wine tastings, and other gatherings held on the estate, ensuring flawless execution.
- Maintenance Oversight: Supervise maintenance activities, ensuring residences are in impeccable condition and addressing any issues promptly.
- Wine Estate Promotion: Act as a brand ambassador, promoting the estate's wines and offerings to residents and visitors.
- Administration: Handle administrative tasks, including reservations, invoicing, and guest communications.
- Quality Control: Implement quality control measures to maintain the estate's high standards, including housekeeping and service protocols.

**Requirements**:

- Proven Experience: Minimum of 3 years' experience in luxury hospitality, preferably in a similar residence or estate management role.
- Leadership Skills: Strong leadership abilities with the capacity to inspire and manage a diverse team effectively.
- Exceptional Service: Dedication to providing exceptional service and ensuring guest satisfaction.
- Wine Knowledge: Basic understanding of wines and the ability to convey information to guests.
- Detail-Oriented: Keen attention to detail, ensuring every aspect of the guest experience is flawless.
- Communication: Excellent communication skills, both verbal and written, with the ability to interact with diverse clientele.
- Flexibility: Ability to work weekends, public holidays, and evenings as required.

If you are a hospitality professional with a passion for luxury service, wine, and creating unforgettable experiences, we invite you to apply. Join a prestigious wine estate in the heart of Stellenbosch and be part of a team dedicated to excellence. Submit your CV today and seize this opportunity to elevate your career in the world of luxury hospitality. Good luck

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