New Business Agent

7 months ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

**Job purpose**

**Performance**
- Achieve agreed upon targets and outcomes as directed by management within schedule
- Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts
- Establish, develop and maintain positive business and customer relationships during calls
- Achieve customer satisfaction at all times
- Action customer instructions in an efficient and timeous manner
- Action administrative requirements related to customer account management

**Qaulity Assurance**
- Ensure quality and accuracy - meet the standard of 95% and above
- Adhere to call scripting
- Open customer accounts by recording account information accurately on the CRM

**Administration**
- Ensure all leave transactions are captured on ESS
- Ensure all overtime is submitted to Team Manager timeously

**Adherence**
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures e.g. Absence Management, House Rules, Disciplinary Policy as set out by the business

**Ad-hoc**
- Contribute to team efforts by accomplishing related target/results as contracted
- Action any other instruction by Management from time to time

**Experience**
- Minimum 1 year sales experience within a Call Centre environment

**Qaulification**
- Grade 12 or NQF Level 4

**Functional Knowledge and Skills**
- Proficient in English
- Exceptional verbal and written communication skills
- Must be able to type a minimum of 35 words per minute with 95% accuracy
- Have Knowledge of the National Credit Act and the Retail Credit Market
- Objection handling skills
- High problem solving skills and ability to work under pressure
- Ability to show empathy and handle customers sensitively
- Ability to be flexible and display strong adaptability skills
- Strong interpersonal skills and experience
- Time & self-management skills with the ability to multi-task, organise and prioritise


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