Contact Centre Consultant: New Business
2 months ago
The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction.
**1.Operational Productivity**
**As per KPI scorecard, including but not limited to the following tasks**:
- QA, AHT, Productivity, Adherence, Idle Time, Absence, Time keeping
- Gathering information to establish eligibility for loans
- Capturing personal financial info i.e., salary, debt, household income & expenditure etc.
- Capturing confidential customer information
**Assist with Customer Service queries such as: - but not limited to**:
- Processing refund requests, settlement quotes and paid-up letters
- Sending SMS’s as per customers’ needs i.e., POI details, settlement quote, payment details
- Sending of documents as per customers’ needs i.e., loan statement, loan agreement & loan quote
- Gathering information from transactions tab to provide customers with feedback on payment related queries
**2.Customer Experience**
- Conducts call activities with the necessary attention to detail
- Follows all call processes in such a way that Quality Assurance processes are met
- Updates all relevant systems accurately
- Provides a positive customer experience that promotes positive Customer Satisfaction Survey
- Provides good listening skills and positive objection handling
- Striving for First Call Resolution
**3.Teamwork**
- Active involvement in motivational/teambuilding activities
- Adheres to Company disciplinary procedure that produces a positive contribution to the team
- Behave and displaying the Company Values through all engagements, internally and externally
**Functional Competencies**:
- Computer Literate
- Verbal Communication Skills
- Problem Solving
- Understanding of regulatory legislation (NCA and POPIA)
**Behavioural Competencies**:
- Collaboration
- Quality and Detail Orientation
- Customer Focus
- Resilience
- Objection Handling Skills
- Conflict Resolution
- Professionalism/Good work ethic
**Qualifications**:
- Senior Certificate (Grade 12)/ NQF Level 4
**Experience**:
- Minimum of 6 months’ Contact Centre experience or
- Minimum of 6 months’ customer facing retail experience (exposure to In-store RICA; FICA and NCR processes)
- Must be fluent in one or more of the following languages: Afrikaans, Siswati, Sepedi, Sesotho (Northern Sotho), Tshivenda, Xitsonga, Setswana, and Ndebele [non-negotiable]
**Capfin is committed to creating equal employment opportunities that is aligned to our Employment Equity Plan.
-
Contact Centre Consultant: New Business
5 months ago
Northern Suburbs, South Africa Capfin Full timeWe have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...
-
Contact Centre Consultant X2
5 months ago
Northern Suburbs, South Africa Capfin Full timeWe have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact...
-
Contact Centre Consultant X1
5 months ago
Northern Suburbs, South Africa Capfin Full timeFurthermore, the Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history. 1. Operational Productivity - Analysing information to identify and solve account queries - Offer information to customers on transaction history - Gathering information to establish eligibility...
-
Call Centre
5 months ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 11000 - R 18000 Monthly Basic Salary (Pension. Medical Aid. Performance bonus, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin...
-
Portuguese Inbound Call Centre and Admin Consultant
5 months ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Market related, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant - Matric or similar...
-
Rsa - Travel Consultant
2 months ago
Northern Suburbs, South Africa Flight Centre Brand Full time**Job no**: 521784 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Cape Town Northern suburbs **Categories**: Leisure Travel & Retail **Join others like you, who simply love trave**l If you have a passion for travel and some experience in retail, hospitality, sales, or customer service, then you'll fit right in as a Travel Sales...
-
Sales Consultant Parow Centre
2 months ago
Northern Suburbs, South Africa Smollan Full timeWe're on the lookout for a Sales Consultant at **PAROW CENTRE** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...
-
Call Center Consultant
4 months ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...
-
New Business Consultant
4 months ago
Northern Suburbs, South Africa Pillango Placements Full time**Western Cape**, CPT - Northern Suburbs** **R 25000 - R 25000 Monthly Basic Plus Commission (Vehicle Maintenance Allowance, Cellphone Allowance, Petrol Card)** A leading HealthTech company with a culture based on strong values, accountability, collaboration and no politics, is looking for a **New Business Consultant** for the Western Cape area. Our client...
-
New Business Agent
5 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**Job purpose** **Performance** - Achieve agreed upon targets and outcomes as directed by management within schedule - Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts - Establish, develop and maintain positive business and customer relationships...
-
Dealership New Vehicle Sales Manager
4 months ago
Northern Suburbs, South Africa GAP Consulting Full timeWestern Cape, CPT - Northern Suburbs - Motor Retail - New Vehicle Sales Dept - R 25 000 - R85 000 Monthly - Job ref: WP013588/JC - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership New Vehicle Sales Manager **Minimum Requirements** - Must have at least 3 to 5 years’ Dealership New Vehicle Sales...
-
New Vehicle Sales Executive
4 months ago
Northern Suburbs, South Africa GAP Consulting Full timeWestern Cape, CPT - Northern Suburbs - Motor Retail - New Vehicle Sales Dept - R 8 500 - R50 000 Monthly - Job ref: WP013606/JC - Vacancy type: Contractor SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership New Vehicle Sales Executive **Minimum Requirements**: - Should have a minimum of 2 to 4 years’ experience as a...
-
New Vehicle Sales Executive
5 months ago
Northern Suburbs, South Africa GAP Consulting Full timeWestern Cape, CPT - Northern Suburbs - Motor Retail - New Vehicle Sales Dept - R 8 500 - R50 000 Monthly - Job ref: WP013616/JC - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership New Vehicle Sales Executive **Minimum Requirements**: - Should have a minimum of 2 to 4 years’ experience as a...
-
Call Centre Manager
4 months ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...
-
New Preowned Vehicle Sales Executive
5 months ago
Northern Suburbs, South Africa GAP Consulting Full timeWestern Cape, CPT - Northern Suburbs - Motor Retail - New Vehicle Sales Dept - R 8 500 - R50 000 Monthly - Job ref: WP013657/JC - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership New | PreOwned Vehicle Sales Executive **Minimum Requirements**: - Should have a minimum of 2 to 4 years’ experience...
-
Dealership New Vehicle Stock Controller
5 months ago
Northern Suburbs, South Africa GAP Consulting Full timeWestern Cape, CPT - Northern Suburbs - Motor Retail - New Vehicle Sales Dept - R 13 000 - R 15 000 Monthly - Job ref: WP013384/JC - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a New Vehicle Stock Controller **Minimum Requirements** - Must have at least 2 to 3 years’ experience in a New Vehicle Stock...
-
Sales Administrator
4 months ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 9000 - R 13000 Monthly Basic Salary (Negotiable) N/Subs Experience Administrator from a Call Centre needed for an online entity N/Subs Experience Administrator from a Call Centre needed for an online entity Grade 12 or equivalent Relevant computer skills Office administrative skills Support Call Centre Sales by...
-
Safari Travel Consultant
5 months ago
Northern Suburbs, South Africa Tych Business Solutions Full timeAn exciting opportunity to join a dynamic and growing team of consultants and be involved in curating luxury tailor-made safaris for our clients guests. Our client is looking for experienced Safari Consultants with strong exposure in selling Southern and East Africa Destinations. **Responsibilities**: - Manage the entire client interaction from enquiry to...
-
Inbound Sales Consultant
5 months ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) N/Subs Inbound call centre position available for a well-spoken person in English and or Xhosa, Tswana, Zulu etc N/Subs Inbound call centre position available for a well-spoken person in English and or Xhosa, Tswana, Zulu etc Matric or N3 essential Diploma relevant...
-
3. Microsoft System Centre Technologies
7 months ago
Northern Suburbs, South Africa Nambiti Technologies Full timeWestern Cape, CPT - Northern Suburbs We are recruiting for Microsoft System Centre Technologies - MS SCCM & MS SCOM Extensive knowledge of System Centre technologies. - SCCM implementation, deployment, and administration - SCOM implementation, deployment, and administration - Software packaging and deployment - Microsoft patch distribution Performance...