K8 Trader Support Intern

5 months ago

Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

This position also has a custodian element linked to it I.e. Know what’s going on with any(all) UK calls; necessary for stakeholder meetings such as UK development meetings, highlighting and improving the logging of UK client needs (albeit support, dev program faults or dev enhancements) etc.

Key words summarising this role: Well-versed in Accounting ERP software solutions, Business analyst, Project management, Time management, Enthusiastic, Go-getter, Willing to go the extra mile.

**Key Responsibilities**:

- Support clients with problems and queries relating to K8 Trader
- Test, replicate & logging of enhancements and defects
- Work as part of the support team
- Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
- Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating clients regarding the status of their calls
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Support Manager
- Undertaking any other projects as required by Team Leader or Support Manager
- Champion UK clients / calls for internal stakeholder meetings (role therefore requires a hint of project management & time management.

**Key Requirements**:
Skills and qualifications
- Grade 12 (Matric) or any other tertiary level education
- Basic accounting, basic technical and business analytical skills
- Interpersonal Skills
- Thorough knowledge of MS Operating Systems (Win 7 to 12)
- Experience in similar ERP or Accounting products and its contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc

Desirable
- MS Excel 1,2 & 3
- SQL
- Project Management Skills
- Software Support
- Helpdesk Experience
- People Skills
- Advanced Troubleshooting skills
- Working independently
- A snr or someone that has a proven track record

Minimum requirements
- Ability to function in team
- Proficient in English (UK market)
- Ability to use own initiative to ensure customer satisfaction
- Technical and practical approach to problem solving
- Ability to handle conflict situations and to initiate and manage acceptable solutions
- Must have reliable transport, valid driver’s license and ID Document.
- Good Communication skills

Special Conditions
- Work hours:

- UK Summer: SA 10:00 - 19:00
- UK Winter: SA 11:00 - 20:00
- (Week days only)

**Company Info**

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single
- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse. Flagship product: K8 Trader.

IQ Retail (Pty) Ltd is part of the KCS Group and is a software development company that provides expertise in complete financial and business administration solutions. IQ Retail has been active in the development of business systems specialising in the accounting and retail management environment since 1986. In this highly competitive market, IQ Retail has grown to become one of the premier providers of innovative and strategic business solutions. Flagship product: IQ Enterprise / K8 Trader.

K8 Trader & IQ Enterprise are basically twins within the IQ Retail business unit (sharing the same database, coding language and version numbering). What makes K8 trader unique is localization development done for the UK market (such as catering for MTD ‘Making Tax digital’ and handful of other features).

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

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