Retail Advisor

3 months ago

Stellenbosch, South Africa Burnt Studios Full time

**Purpose**

To provide a professional, efficient, and effective service to support the general functioning of the business.

**Key responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service.
- Ascertain customers’ needs and wants.
- Welcome and greet customers.
- Informing customers about sales, promotions, and policies.
- Recommend and display the items to the customers according to their taste and style.
- Maintain the quality of services provided to the customers.
- Maintain friendly and good relations with the customers.
- Manage point-of-sale processes.
- Actively involved in the receiving of new shipments.
- Keep up to date with product information.
- Accurately describe product features and benefits.
- Follow all company policies and procedures.
- Deal with complaints in a patient and helpful manner.
- Provide information and other services such as handling returns of merchandise.
- Maintain outstanding store condition and visual merchandising standards.
- Maintain a fully stocked store.
- Maintain a clean and orderly environment in the store.
- Receiving, unpacking, and arranging new shipments from suppliers and vendors.
- Arranging and labeling goods on the display shelves.
- Pricing, labeling, and barcoding when needed.

**Job specification**:
**Skills**:

- Interpersonal communications skills
- Oral and written communication skills.
- Organisational skills
- Customer service orientated
- Basic administration skills

**Experience and Qualifications**:

- Basic understanding of sales principles and customer service practices.

**Knowledge**:

- Knowledge of retail sales & the Burnt brand

**Personal attributes**:

- Time-management skills
- Attention to detail
- Solution driven work approach
- Self-motivated with a methodical mode of operation
- Ability to work in a fast-paced environment.
- Honest and reliable
- Friendly, helpful, confident, and engaging personality.

**Other**:

- Physical fitness and stamina.
- Commercial awareness

**Company Culture/Organisational Fit**:

- Quality
- Innovation
- Diverse team members
- Integrity
- Participate and contribute to a culture of Continuous Improvement

**ADDITIONAL INFORMATION**:
The position is full time

Competitive industry related salary

**Job Types**: Full-time, Permanent

Application Question(s):

- What is your salary expectation?
- What is your notice period?

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