Group Revenue Assistant

2 weeks ago


Cape Town, South Africa Newmark Hotels Full time

**SCOPE & PURPOSE OF THE JOB**

To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.

All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.

**DUTIES & RESPONSIBILITIES: -**
- Liaise with the property management and sales team regarding any possible peak or valley periods
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes
- Liaise with the property management and sales team regarding any possible peak or valley periods
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes

**DAILY DUTIES**
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Assist Sales and Reservations with any rebate requests
- Effectively manage any escalated queries that arise within or in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

**WEEKLY DUTIES**
- Prepare the weekly revenue report
- Attend and minute weekly revenue meetings
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyse business forecast and any anomalies

**MONTHLY DUTIES**
- Complete any required reporting - Monthly Executive Summaries
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback

**ANNUAL DUTIES**
- Take part in the annual budgeting process
- Take part in the annual contracting process

**ADDITIONAL DUTIES**

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

**SKILLS & KNOWLEDGE**
- 2 - 3 years’ experience in Reservations / Front Office
- Hospitality diploma / equivalent preferable - Not a requirement
- Ability to work in a pressurized environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Strong guest centric approach
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents advantageous
- Must have knowledge of budgeting
- Must have an eye for detail

**Job Types**: Full-time, Permanent

**Experience**:

- Hotel Reservations: 3 years (preferred)
- Opera: 3 years (preferred)


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