Revenue Assistant
6 months ago
A hospitality group is seeking to appoint a Revenue Assistant to assist the Revenue Team with maximizing revenue for all properties across the group, by following and improving upon standard revenue practices.
**SKILLS & KNOWLEDGE REQUIRED**
- 2 - 3 years experience in Reservations/Revenue Management
- A hospitality diploma/ equivalent is preferable
- Ability to work in a pressurized environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with Configuration segment preferable.
- Strong guest-centric approach
- Must have an eye for detail
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting
**DAILY DUTIES**
- Review daily pick-up and loss reports received from properties. Analyse and explain any abnormalities
- Review occupancy reports and able to suggest rate amendments for peak/valley periods
- Assist Sales, Group Reservations, and Reservations with any rate inquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Effectively manage any escalated queries that arise within or are in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties
**WEEKLY DUTIES**
- Prepare the weekly revenue and pickup report
- Prepare weekly strategy meeting report
- Attend and minute weekly strategy revenue meetings with property management and the sales team
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyze business forecast and any anomalies
- Review blocks holding and ensure tracking is correct
- Run OTA audits on 2 properties per week
**MONTHLY DUTIES**
- Complete any required reporting - Monthly Executive Summaries / OTA commissions
- Prepare monthly forecasts
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback
**ANNUAL DUTIES**
- Take part in the annual budgeting process
- Take part in the annual rate contracting process
**RESPONSIBILITIES**
- Have a clear understanding of properties’ revenues on the books and be able to provide any possible peak or valley periods
- Maintain competitor rate analysis, events diary, and promotions for all properties
- Timeous reporting and follow-up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate, and compliance with rate codes
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