Revenue Assistant

3 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Our client is seeking someone to join their dynamic Revenue Team, as a Revenue Assistant. This role is crucial in helping them maximize revenue across all properties in their group by adhering to and enhancing established revenue practices. You will play a key role in maintaining relationships with Owners, Owner representatives, and external stakeholders, while upholding the hotel's esteemed reputation.

**Key Responsibilities**:

- Analyze daily pick-up and loss reports from properties, addressing any irregularities.
- Review occupancy reports and suggest rate adjustments for peak and off-peak periods.
- Support Sales, Group Reservations, and Reservations teams with rate inquiries and negotiations.
- Build and manage rates in Opera PMS, ensuring consistency and accuracy.
- Maintain rate parity between the hotel and online travel agencies (OTAs).
- Assist with rebate requests from Sales and Reservations.
- Manage escalated queries effectively and complete necessary reporting.
- Collaborate with the Sales Coordinator to ensure effective communication across departments and properties.

**Skills & Knowledge Required**:

- 2-3 years of experience in hotel revenue management.
- Hospitality diploma or equivalent qualification preferred.
- Ability to thrive in a fast-paced, high-pressure environment.
- Willingness to work flexible hours and shifts as needed.
- Strong communication skills, both written and verbal.
- Exceptional attention to detail and organizational skills.
- Proficiency in Opera PMS, Microsoft Word, and Excel, with configuration segment experience preferred.
- Previous experience with revenue reporting and online travel agents’ extranets.
- Understanding of market segmentation, forecasting, and budgeting.
- Strong guest-centric approach with the ability to work independently and as part of a team.


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