Commercial Specialist

1 week ago

Cape Town, South Africa Vodafone Full time

**Role purpose**:
The Commercial Specialist focuses upon the provision of advice and administration to support in creating commercially attractive models For Vodacom’s Outsourced Contact Center Operations, and support in drafting and managing the performance of the contracts to ensure Vodafone meets its obligations and commitments and delivers the expected financial value agreed pre-contract.

The Commercial Specialist has a good understanding of concepts and procedures enabling them to support with high quality commercial and finance insights and deliver sustainable value through the planning, negotiation, and management of Partner contracts. It is crucial to ensure Partner relationships whilst ensuring that Vodacom’s customers receive the best experience through the performance management of the Partner Contracts.

**Your responsibilities will include**:

- Proactively and continuously assess the relevant marketplace and its dynamics, customers, and competitors to provide an unbiased point of view on the performance of markets/brands, supported by facts and evidence
- Develop and implement recommendations from agreed use case scenarios to drive improvement across key customer and business metrics
- Pro-active Analysis and Monitoring of contact centre metrics and Outsourced provider Commercial KPI performance and propose solutions to improve if required.
- Performs assigned tasks related to building challenging but realistic forecasts and delivering on the company’s plans.
- Demonstrates a good understanding of procedures and concepts through extensive experience and support with the delivery of proactive commercial insight and planning.
- Overseeing all aspects of Outsourced budget planning, tracking, and reporting by employing thorough analysis to ensure the organization's financial management is efficient and transparent.
- Design strategic commercial models to drive key initiatives with a focus on optimizing business performance and achieving objectives.
- Conduct scenario planning to assess the most cost-effective outsourcing solutions
- Develop comprehensive business cases that support Service to Sales initiatives, providing the necessary data and analysis to drive successful sales strategies and decision-making.
- Effectively oversee the analysis of Service to Sales opportunities and the forecasting of conversion rates to optimize sales strategies and ensure accurate revenue projections.
- Introduce and refine Performance Models for Outsourced Partners aimed at improving performance on critical Key Performance Indicators (KPIs).
- Develop and implement market research and analytical plans, in collaboration with cross‐functional teams.
- Identify and utilize appropriate software tools for various types of strategic analysis.
- Offer in-depth analysis, valuable insights, and expert guidance throughout the Requests for Information (RFI) and/or Requests for Proposal (RFP) process to support informed decision-making and successful project outcomes.
- Review, analyse and evaluate all Requests for Proposal pricing from procurement
- Engage in collaboration with executive stakeholders to establish a divisional outsourcing strategy, ensuring alignment with organizational goals and objectives.
- Draft comprehensive contracts and detailed Statements Of Work in alignment with defined strategies and operational needs for both new and current partners, fostering transparent and mutually beneficial business relationships.
- Support Partner onboarding, Partner exit or other change implementations by ensuring relevant tasks are assigned to ensure change implementation delivery with no adverse impact on customer experience
- Collaborate with stakeholders to create and agree on high-level delivery plans, monitoring progress and managing risk by further acting as an information source and communicator between various parties
- Conduct monthly audits and compile reconciliations for Outsourced Partners to evaluate its accuracy and alignment with financial expectations.
- Matric/Grade 12
- Finance/Commercial or relevant degree/ National Diploma

**A minimum of 3-5 years experience in**:

- Telecommunications
- Commercial, Analytics, Business Insights and/or Operational Support
- Expert in MS Office, Excel, and PowerPoint Essential
- Data visualization skills Advantageous
- Commercial modeling skills Advantageous

**OR**
- Matric/Grade 12

**A minimum of 3-5 years experience in**:

- Telecommunications
- Commercial, Analytics, Business Insights and/or Operational Support
- Expert in MS Office, Excel, and PowerPoint Essential
- Data visualization skills Advantageous
- Commercial modeling skills Advantageous

**Job Knowledge**:

- Financial acumen
- Statistical acumen
- Commercial contracts
- Work Force Management
- Accounting standards
- Financial systems
- Administration
- Budgeting

**Extreme importance**:
**Job-Related Skills**:

- Communication (Verbal and Written) skills
- Problem-solving and analytical skills

  • Industrial and Commercial Property Sales Agent

    3 weeks ago

    Cape Town, South Africa Port Commercial Property Full time

    Industrial and Commercial Property Sales Agent Port Commercial Properties is looking for an Industrial and Commercial sales agent to join our established, dynamic and specialist sales team. Communication, integrity, service, and understanding are the cornerstones of Port Commercial’s success, and we provide unparalleled service in commercial property...

  • Talent Acquisition Specialist

    1 week ago

    Cape Town, South Africa SA COMMERCIAL Full time

    Are you a seasoned Talent Acquisition Specialist with proven success in **language **and **international **recruitment? We want you to join our dynamic team at SA Commercial! **Key Responsibilities includes but not limited to**: - Niche & Bulk Recruitment: Developing and implementing effective strategies for both niche and bulk recruitment. - ATS...

  • Commercial Law Specialist Advisor

    2 days ago

    Cape Town, Western Cape, South Africa Old Mutual Finance Full time

    We are looking for an experienced Commercial Law Specialist Advisor to join our team in Cape Town.About the RoleThis position involves providing specialist legal services to support the company's property management and occupier service functions. The ideal candidate will have a deep understanding of commercial law and regulations, with the ability to apply...

  • Commercial Business Development Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Badger Holdings (Pty) Ltd Full time

    Job Title: Commercial Insurance Face-to-Face SpecialistThis exciting role requires an experienced commercial insurance sales specialist to join our team. As a key contributor, you will be responsible for building and growing a commercial client base, identifying business opportunities, and delivering results-driven solutions.About the Role• Build and...

  • Commercial Operations Specialist

    2 days ago

    Cape Town, Western Cape, South Africa AGA Recruitment Specialists Full time

    About the Role:We are seeking a highly skilled Commercial Operations Specialist to join our team at AGA Recruitment Specialists.Key Responsibilities:New business development and acquisitionClient account management and retentionSite compliance and regulatory adherenceRelationship building and networkingWeekly, monthly, and quarterly reportingThe ideal...

  • Commercial Blind Specialist

    15 hours ago

    Cape Town, Western Cape, South Africa Blind Designs Commercial Full time

    About the RoleThis sales position requires regular, physical visits to customers to provide personalised service and support. You will be working closely with clients to understand their requirements and deliver tailored solutions that meet their needs.

  • Commercial Insurance Face-to-Face Specialist

    6 days ago

    Cape Town, Western Cape, South Africa Badgerholdings Full time

    Commercial Insurance Face-to-Face Specialist (Cape Town)Join to apply for the Commercial Insurance Face-to-Face Specialist (Cape Town) role at Badger Holdings (Pty) LtdJob Location: Western Cape, Cape TownDeadline: April 12, 2025Job SummaryAs a Commercial Insurance Face-to-Face Specialist, your mission is to build and grow your own insurance commercial...

  • Commercial Insurance Face-to-Face Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Badger Holdings (Pty) Ltd Full time

    Job title : Commercial Insurance Face-to-Face Specialist (George)Job Location : Western Cape, GeorgeDeadline : April 12, 2025Job SummaryAs a Commercial Insurance Face-to-Face Specialist, your mission is to build and grow your own insurance commercial client base while helping business owners find the right cover by:Prospecting for new clients via...

  • Commercial Growth Specialist

    2 days ago

    Cape Town, Western Cape, South Africa V&A Personnel Full time

    Job OverviewV&A Personnel is seeking a Commercial Growth Specialist to join our dynamic sales team. As a key contributor to our company's growth and success, you will be responsible for developing and implementing sales strategies that drive revenue growth and expansion. Your duties will include cold calling, new business development, and building...

  • Commercial Insurance Face-to-Face Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Badger Holdings Ltd Full time

    Job title : Commercial Insurance Face-to-Face Specialist (Cape Town)Job Location : Western Cape, Cape TownDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Job Summary As a Commercial Insurance Face-to-Face Specialist, your mission is to build and grow your own insurance commercial client base while helping business owners...

  • Dutch Billing Support Specialist

    1 week ago

    Cape Town, South Africa SA COMMERCIAL Full time

    Dutch Billing Specialist We are currently seeking full-time Dutch **native speakers**, that is customer-centric, energetic individuals to join the team as a Billing Support Specialist. As billing support you will be responsible for assisting customers with tasks related to subscriptions and invoice-related matters across all products offered within the EMEA...

  • Commercial Specialist

    2 weeks ago

    Cape Town, South Africa Rain Full time

    **Purpose** you will form part of a highly skilled group of commercial, legal and technical individuals who are responsible for commercial contracts, technical & operational strategy and managing 3rd party service providers. You will cater to both internal parties (Project Management, Operations, Commercial) and external parties (rain business...

  • Commercial Insurance Specialist

    2 days ago

    Cape Town, Western Cape, South Africa University of Fort Hare Full time

    Job Overview:The University of Fort Hare is seeking a highly skilled Commercial Insurance Specialist to join their team. This role involves growing market share by gaining Profitable New Business accounts.Key Responsibilities:Compile target lists based on the sales plan for identified clients as well as your own.Develop new business pipeline.Prepare action...

  • Commercial Marketing Coordinator

    3 days ago

    Cape Town, Western Cape, South Africa Architectural Services Full time

    About the RoleThis is an exciting opportunity for a seasoned Marketing Specialist to take on a key role in driving commercial growth. The successful candidate will have a strong background in marketing, excellent communication skills, and the ability to work effectively in a fast-paced environment.Main Responsibilities:Develop and execute regional marketing...

  • Commercial Conversations Expert

    2 days ago

    Cape Town, Western Cape, South Africa Tcms Full time

    Customer Retention SpecialistWe are looking for a talented Customer Retention Specialist to join our team in Cape Town. As a key member of our sales team, you will be responsible for conducting inbound and outbound sales calls to existing customers and prospects in a B2C environment.About the Role:Your primary objective will be to retain existing customers...

  • Commercial Underwriter

    2 weeks ago

    Cape Town, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Commercial Account Manager

    4 weeks ago

    Cape Town, South Africa Set Consulting Full time

    Commercial Account ManagerMarket related Salary PackageCape Town PurposeThe Account Manager- Commercial will be responsible for customer acquisition and revenue growth objectives in the B2B sector within the focused Commercial and Industrial project market. In addition, to demonstrate a proactive approach to problem solving and the management of change...

  • Commercial Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Set Consulting Full time

    Commercial Account ManagerMarket related Salary PackageCape Town PurposeThe Account Manager- Commercial will be responsible for customer acquisition and revenue growth objectives in the B2B sector within the focused Commercial and Industrial project market. In addition, to demonstrate a proactive approach to problem solving and the management of change...

  • Commercial Business Development Consultant

    1 week ago

    Cape Town, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** Commercial Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down by Momentum Insure. Commercial Business Development Consultants will be expected to source leads and achieve...

  • Commercial Banking Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Nedbank Namibia Full time

    Job OverviewTo drive business growth and revenue expansion through strategic client relationships, effective cross-selling, and proactive networking. Key responsibilities include acquiring new commercial clients, managing existing portfolio, and identifying opportunities to maximize economic profit.Acquire new commercial clients with annual turnover of...