Commercial Underwriter

4 hours ago

Cape Town, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, COE. (Bellville, JHB, Pretoria or Bloemfontein). What will make you successful in this role?
Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. The COE is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.
Principal Accountabilities
- Effective underwriting of complex risks (new business, renewals, ad-hoc)
- Identifying re-insurance and appropriate action
- Effective screening actions
- Providing quality and correct feedback on high level technical queries
- Working within higher level mandates
- Ownership of non-standard commercial products
- Negotiating with external clients (brokers)
- Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
- Strong retention (profitability and growth) focus Qualification and Experience

A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
- Grade 12
- FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
- Proficiency in MS Word and Excel
- Santam Commercial product training (SMK’s)
- Regulatory Examination (RE)
- Professional membership with IISA (Advantageous)
- Risk Identification and Assessment programme (RIA)
- A good understanding of contact centre processes and SLA’s

Skills and competencies
SKILLS
Good communication and negotiation skills
Proficient in Afrikaans and English
Strong client service orientation
Strong analytical skills
Ability to work under pressure
Strong sense of self-management
Strong relationship building and network skills
COMPETENCIES
- Delivering results and meeting client expectations
- Relating and networking
- Analysing
- Achieving personal work goals and objectives
- Continuous professional development
- Researching
- Planning and organising
- Writing and reporting
- Following instructions and procedures

Personal Attributes Manages complexity - Contributing independently Persuades - Contributing independently Action orientated - Contributing independently Business insight - Contributing independently Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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