Trainer

2 weeks ago

Cape Town, South Africa Believe Resourcing Full time

**About our client**:
Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.

**About the role**:
The primary responsibility of this role is to enable knowledge transfer solution by undergoing product/process /systems training (may include onsite training) and delivering the same to the new joinees in a specific process.

The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs.

The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training leader.
- US Hours

R14 000/Month plus medical contribution, shift allowance, and transport.

**Responsibilities**:

- Ensure that the successful knowledge transfer is facilitated through the signed off DTP’s (desktop procedures)
- Deliver training to associates.
- Design and/or prepare training/instructional materials, teaching aids and devices
- Ensure all training activities and materials meet with relevant organisational and statutory policies
- Update Training curriculum on an ongoing basis
- Organise training venues, logistics, transport, as required to achieve efficient training attendance and delivery.
- Maintain and create Training MIS and reports
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the training quality is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules

**Requirements**:

- Minimum 2 year of work experience in BPO / Utilities industry. Prior exposure to training shall be preferred.
- Matric Certificate
- Basic Computer Knowledge
- Good keyboarding speed
- Good Computer skills - Hands on Experience on Power Point, Word and Excel
- Curriculum Design and Assessment Creation
- Knowledge about the Insurance industry in US
- Knowledge about US Culture
- Process Knowledge for Training
- Excellent Communication Skills
- Business awareness
- Customer Service Focus
- Active listening skills
- Coaching and mentoring
- Presentation and Facilitation Skills
- Self disciplined and result oriented
- Team work/ Managing Self / Adaptability
- Ability to multitask
- Data gathering ability/ Eye for detail

**Skills/Ability to**:

- Assess process-training needs.
- Deliver presentations or training using acceptable methods and techniques
- Develop curriculum, learning objectives, and/or course materials
- Deal with people in a manner which shows sensitivity, tact, and professionalism
- Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
- Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
- Evaluate information against a set of standards
- Establish, organise and/or maintain files

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