Trainer, Learning

2 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time
Trainer, Learning & Development

Trainer
TTEC is seeking a seasoned Trainer to join our Customer Management Services team


Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels.

The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing

What you'll be doing:

Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings.

L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.


What you'll bring to us:

  • Achieve 100% of training completion goals.
  • Learn key business objectives, timeframes, and requirements associated with each training goal and class.
  • Understand and Improve the key success metrics associated with training goals.
  • Deliver excellent customer service and communication.
  • Escalate training issues as appropriate

What skills you'll need:

  • Background in training and/or adult learning
  • Strong understanding of TTEC 's business, core values, and goals
  • High customer service orientation
  • Great interpersonal skills in dealing with a diverse population
  • Strong coaching shills
  • Strong attention to detail and desire to follow procedures
  • Call center experience

Who We Are:


Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value.

Simply put, our Care team has a legacy of success.

The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.


What We Offer:

Lead Everyday w
Do the Right Thing **w
Reach for Amazing **w
Seek First to Understand **w
Act as One **w
Live life Passionately**
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

Primary Location:
: ZA-Western Cape-Cape Town
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