Housekeeper Trainer

Housekeeping Trainer

Creating an engaging work environment for Colleagues of Western Province Caterers is as important as turning moments into memories for our residences.

Your leadership skills and the values you model as Housekeeping Trainer will inspire your team - not only to ensure an exceptional in-room client experience, but also to grow their careers with WPC.

Your main focus will be to ensure seamless training and development of the Housekeeping employees.

Summary of Responsibilities:

Reporting to the Training Manager responsibilities and essential job functions include but are not limited to the following:

Housekeeping Trainer:

A large part of your role is to train and develop the Housekeeping team; your duties will consist to:
Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed
Provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality
Create and develop the Housekeeping training materials and programs to meet the needs of the hotel
Welcome new Colleagues, create and develop their welcome plans
Facilitate departmental meetings, focus groups and team-building activities as required
Ensure all team member training, documentation and testing is completed in the required time frame
Participate to the Housekeeping Performance reviews and Carry out Housekeeping Colleagues Personal Development Plans
Identify talents in the team
Any other additional request that it is required in the department

Hands on Job/ Operational part of the role:
As Trainer, we expect you to be hands on and other duties will involve:
Able to Inspect client sites/ clean rooms etc while doing training.
Comply with all Health and Safety regulations

Administrative part of the role:

Your administration tasks will involve:
Updating Standard Operating Procedures in the department.
Creating Job task to improve logistics
Keep records of trainings per person in the department
Presentations to communicate to the team different standards etc

---