Accommodation Coordinator

5 months ago


Cape Town, South Africa Bayswater Education Full time

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

At Bayswater Education, we're not just reimagining education; we're revolutionizing it. We're on a mission to provide young minds, locally and globally, with life-changing adventures and a chance to cultivate a social conscience. Our promise is simple - "Bayswater offers global education experiences with captivating course content, expert delivery methods, and soft skills to help our students prepare for the future of work."

This role has responsibility for managing accommodation bookings to satisfy our students needs and wants. Having good quality homestay hosts, agencies, house shares, hotels, hostels and student residences at market prices within easy reach of our college will drive sales and lead to high customer satisfaction.

This role will require excellent communication and inter-personal skills; projecting a courteous and professional manner at all times when representing the college.

**Key duties & responsibilities**
- Place students in homestay families and student residences as well as house shares, hotels and hostels where applicable.
- Ensure that accurate, up-to-date records of all accommodation bookings are kept.
- Act on any issues that arise in accommodation and proactively foster good relationships with all accommodation providers including homestay hosts, residences, landlords, agencies, hostels and hotels.
- Regularly visit accommodation providers and ensure they adhere to policies and standards.
- Ensuring Terms and Conditions of accommodation are clear prior to booking in order to manage postponements, curtailments and cancellations well.
- Make sure we have regular homestay recruitment and residences research.
- Take responsibility for the welfare, safety and care of students at all times; ensure the students adhere to the school’s rules and high levels of care are provided by all accommodation providers. Extra duty of care is required for students under the age of 18.
- Keep up to date on all aspects of student welfare and health & safety. Make an ongoing commitment to develop your knowledge of safeguarding regulations for children and young people in accommodation.
- Participate in the rotation with the student services team to provide emergency telephone support out of office hours (evenings and weekends) as well as being available on group arrivals for airport pick ups.
- Take part in ensuring that the learning environment is inspiring, fun and vibrant, respectful and culturally aware.
- Participate in attendance monitoring as required on a daily basis and follow up on absences with special attention given to any under-18s not attending class.
- Manage any complaints effectively according to the Bayswater guidelines and escalate to the Centre Director where necessary.
- Communicate with other staff members within the organisation including Sales, Marketing, Admissions, Finance and the Academic team, keeping to agreed internal service targets.

**Knowledge, Qualifications and Experience**
- An undergraduate degree (desirable)
- Experience of working with groups of international students taking part in education programmes
- Experience of safe-guarding children and best practices
- Experience of working with international clients

**Skills**:

- High level of verbal and written communication skills
- Competence in administration
- Numerate and IT literate with competence in Excel
- Highly organised and able to manage a varied and demanding workload
- A keen eye for detail and a methodical and diligent approach to ensure quality and accurate results to any given task
- Professional telephone manner and appearance

Personal Attributes
- Approachable, friendly, enthusiastic and caring
- Resilient with a flexible, ‘can-do’ approach to work
- Results and customer focussed
- Has high expectations of self and others
- A team player and able to build rapport and engage with a diverse range of people
- Committed to equality and diversity
- Committed to continuous improvement through being outward looking and reflective

**What We Offer**:

- Above industry standard salary.
- Semi-casual dress code.
- Growth opportunities with our global expansion.
- Multicultural team.
- A dynamic industry that blends travel, tourism, and education.
- Bayswater is committed to equality and diversity. Our initiatives and strategies are dedicated to develop, attract and advance the most talented individuals regardless of their race, sexual orientation, religion, age,



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