Customer Services Coordinator â Food
2 days ago
**Minimum requirements for the role**:
- Minimum Matric and previous experience having worked in a customer services and or internal sales administration role working within the food manufacturing or related manufacturing or distribution or related industries is preferred.
- Previous experience having worked on an ERP System is preferred.
- Must have good communication skills.
- Must be attention to detail and highly organised.
- Needs to be customer focused.
- Must be driven and able to take ownership.
- Good excel spreadsheet skills capabilities as well as previous experience working on an ERP System is essential.
- The successful person should be customer orientated, passionate and dedicated to working with customers.
- Providing commercial and operational support to the manufacturing and sales teams by co-ordinating, liaising with customers, and colleagues and handling all customer services internal sales administration.
- Receiving, processing and monitoring of customer orders and manufacturing orders.
- Capturing sales orders and following up on deliveries.
- Keeping track of customer priorities.
- Accurately defining and maintaining customer and product data on their ERP System.
- Liaising with operations and planning department to track client order completion.
- Following up on daily reports for stock and deliveries.
- Liaising with customers and external sales representatives on a daily basis to update them on the progress of orders and to make sure customer requirements are fulfilled.
- Co-ordinating with external sales representatives to satisfy customer requirements.
- Responding, within the shortest possible time, to customer queries and requests.
- Liaising with production planning and warehousing regarding any queries and costing on products related to stock holding.
- Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
**Salary package, including benefits, is highly negotiable depending on experience gained.
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