Sr Customer Experience Representative
3 weeks ago
Customer Care Representative
**Location**: Midrand, South Africa
**Key Responsibilities**:
To coordinate daily Supply Chain (regular and exceptional) activities between customers and Firmenich
To understand customers Supply Chain model and propose continuous improvement.
Provide support to Commercial and Supply Chain Projects.
Follow up and coordinate with shipping departments for all documents required as per customer’s instructions or letter of credits
Organize Visit for major clients with adequate business review, performance review and inventory of existing consignment stock.
Solve customer supply chain issues to ease deliveries requirements
**We value**:
Computer literacy (fluent in Excel, Word, Power Point, SAP)
Commercial and/or Supply Chain studies preferred
Ability to develop and maintain good working relationship with clients (mainly back office)
Team player, able to work with many different functions and people
Organization and rigor
Ability to work under pressure
**We offer**:
Entry to the exciting and inspiring world of perfumes and taste
A culture that values diversity where people are at the heart of the company
The opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives
Flexibility in working hours
A dynamic working environment
Competitive benefits
Firmenich is an equal opportunity employer
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