IT Shared Service Desk Agent
1 week ago
2years
- Providing first line systems support to head office and stores users
- Liaison with head office and store staff, colleagues and vendors
- Accurate call logging and routing
- Ownership of calls - follow-up on calls and feedback to users
- Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
**Qualifications and Experience**:
- Must have a recognised 3 year IT qualification or Matric with MCSE (certification is highly desirable)
- At least two years IT service desk experience
- Excellent verbal and written communication skills in English and proficiency in a second language
- Must be able to work flexible hours
- Able to work under pressure
- Team player
- Good planning and time management skills
- Customer service orientated
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