Technical Call Centre Agents

4 days ago


Bryanston, South Africa Ellahi Consulting Full time

**Call Centre - Repairs Services Agents (night & day shifts) Bryanston - Office Based**

**R34 to R38 per hour - shift allowance R500**
PERFORMANCE INCENTIVE- There is a pay for performance incentive that gives agents an opportunity to earn R500 per week based on achievement of performance metrics

A high performing International Market Leader specialising in Customer Management partnerships within the contact sector is seeking articulate, customer-centric and target driven contact centre professional for one of their exciting campaigns. American multinational telecommunications conglomerate

The role: The purpose of the Repairs Customer Service Representative is to satisfy all the company’s customer requests by troubleshooting i.e. handling internet, connectivity, cables, queries etc
- 24/7/365 Predominantly night work as per the United States times and client requirements.

QUALIFICATIONS:
Essential: Matric/NQF Level 4

Preferential: Mathematics, or Mathematical Literacy, or Accounting, or Business Studies, or Tertiary courses / studies relating to business, accounting or economics

MINIMUM REQUIREMENTS:
Essential:
12 months Customer Services (with NQF Level 4).

6 - 12 months of Call Centre experience (technical)

Must be able to work shifts at the offices in Bryanston:
Working hours 12hrs - 2pm t0 2 am - 4am to 4pm (4days in and 3 days off) - may not be consecutive days.
KNOWLEDGE AND SKILLS REQUIRED:
Essential:

- Oral and Written Communication in English
- Customer Service Orientation
- Attention to Detail
- Problem Solving
- Resilience
- Sales Propensity
- Computer Literacy
- Data Capturing & Accuracy
- Numeric literacy
- Multi-Tasking

Preferential:

- Technical Expertise: Troubleshooting

ATTRIBUTES

Essential:

- Adaptability
- Resilience
- Influence

Transport provided for the following township areas:

- North: Randburg, Northriding, Cosmo City, Diepsloot, Riverside, Windsor
- Soweto
- East: Spruitview, Eden Park, Thokoza, Vosloorus, Benoni, Boksburg
- West Rand: Tshepisong, Kagiso, Roodepoort
- Tembisa: Alex, Kempton Park, Midrand, Tembisa
- Central : Kensington, Newtown, Marshall Town, CBD, Rosettenville
- Vaal: Lenasia, Lehae, Ennerdale, Orange Farm

**Job Types**: Full-time, Permanent, Temporary, Learnership, Graduate

**Salary**: R34.00 - R38.00 per hour

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Services: 2 years (required)
- Call Centre: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)



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