IT Software Manager
7 days ago
3years
- Core daily trading systems (in-store, eCommerce, merchandising, centrals and transaction switching systems)
- Central processing systems (Debit Orders, data interfaces, customer communication and month-end processing)
- Head Office administrative systems (General Ledger, Payroll)
- System security (backup and recoveries)
- Software Support services
- Service providers, including contracts and delivery to SLA
- Coordination with the software team to drive bug-fixes, stability improvements and enhancements
- Communication to business - managing expectations, resolving escalations and ensuring service delivery meets their requirements
- Control of IT users and software licenses
- Capacity planning for predictable growth in demand (infrastructure and services capacity and performance)
- Management and control of the IT software maintenance budget.
**Qualifications and Experience**:
- A relevant IT-related tertiary qualification
- At least 3 years experience in delivering IT software services in a customised development environment, with proven knowledge and experience in software development methodologies
- A detailed understanding of system software platforms, including database technologies, operating systems, web browsers and web services
- A deep understanding and knowledge of software quality, data integrity, IT security and IT risk management
- Experience in software testing, including software testing strategies
- Proven planning, coordination and problem-solving skills
- Knowledge and experience in IT service delivery frameworks and their implementation (e.g. ITIL)
- An independent thinker and thought leader in this area of responsibility
- Able to assess priorities and drive urgency on the right focus areas
- Strong work ethic, with the initiative and drive to do whatever it takes to get the job done
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