Formal Channel Sales Executive

3 weeks ago

Durban, South Africa Job Crystal (Pty) Ltd Full time

**Job Title: Formal Channel Sales Executive (KZN East)**
**Area: Durban, KZN**

A leading micro-payment processing service aggregator is looking for a Formal Channel Sales
Executive to assist with the management and development of business growth opportunities and retention of the customer base within the formal channel, by actioning the strategic goals of the organization and delivering a premium class service to our customer base.

The ability to interact with all employees of a potential customer is important, this may include owners, managers, cashiers, and admin staff.

The role will require a strong mix of sales experience and customer service to ensure a steady flow of new customers while maintaining an active customer base. Monthly growth of this customer base is key to ensuring a commercially viable customer base is developed.

**DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**:
Consult, negotiate and make progress on deals to the point of signing with decision makers/business owners
Source viable opportunities to promote the business to secure required daily interactions and build a solid pipeline of opportunities with business owners/decision makers
Focus on securing meetings (confirmed with the decision makers) with potential businesses
Strive to understand your prospects business and existing value-added services provider to effectively provide the correct solution and negotiate past potential concerns
Sell our end-to-end solution and the benefits thereof
Build up a healthy pipeline of opportunity
Bring in new business to exceed monthly/quarterly and annual targets agreed to
Manage & retain relationships with key industry influencers
Understand the business’ solution fully to best consult with your prospect base and ensure maximum client satisfaction once your product is installed
Manage customer expectations
Manage all activity and reporting and report on daily/weekly/monthly to effectively manage and secure your customer base
Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the customer base
Keep the customer base appraised of any changes or new product development/services within the business.
Conduct monthly site visits of your customer base
Maintain an accurate customer data base and call cycle
ADHOC request as and when required to ensure your customer base continues trading

Customer interaction requirements:
Manage your customer base by ensuring you:
Manage customers not utilizing device and reduce or improve to an active portfolio
Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
Keep the customer appraised of any changes or new product developments and services
Commission and deposit process is explained correctly to ensure customer knowledge is up to date
Feedback and quick resolution to customer queries and acknowledgement of queries within a timely manner
Set correct expectations with clients that the business can realistically achieve to ensure increased customer satisfaction
Train and upskill new and existing customers on an ongoing basis
Train the client on the current escalation process on the below:
Technical issues
Administration issues
Settlement/Recon Queries

**REQUIREMENTS**

Matric exemption, with English, additional languages beneficial
2 years direct field sales experience
Experienced sales track record required, sales courses and diplomas beneficial
Driver’s License and own reliable car is essential
Computer literate, Outlook, and Excel

Behavioural Competencies:
Good communication skills
A keen interest in sales
The ability to build collaborative relationships with external clients
Be proactive, initiate action and be results orientated
Follow procedure accurately with high attention to detail

**Salary**: R15,000.00 - R20,000.00 per month

**Experience**:

- Sales: 2 years (required)

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