Channel and Call Centre Manager

1 week ago


Durban, KwaZulu-Natal, South Africa vivo Full time
1. Establish and identify new relationships within Call Centres

  • Analyze Call Centre performance on a weekly, monthly, quarterly and annually basis
  • Drive sell-through of all company products
  • Monthly and quarterly training on New Product Introduction (NPIs)
  • Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and Executives
  • Measure ROI on financial investment versus sales upliftment
  • Work closely with Marketing team to build brand visibility and awareness
  • Setup quarterly and monthly promo/marketing calendar
  • Setup quarterly review business sessions with Sales management
  • Minute taking and distribution to the relevant parties within 24 hours after the meeting
  • Submission of Call Centre invoices to Finance for payment
  • Maintain relationships with external stakeholders

Desired Experience & Qualification
1 Year Call Centre experience
Channel Manager experience will be an advantage
National Senior Certificate (Matric Certificate)
Tertiary qualification - advantage
Strong communication skills
Self motivated
Strong admin skills with basic excel knowledge
PowerPoint knowledge
Extrovert
Valid drivers license (Code B)
Own vehicle

Ability to commute/relocate:

  • Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelors (preferred)


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