Channel and Call Centre Manager
7 months ago
1. Establish and identify new relationships within Call Centres
2. Analyze Call Centre performance on a weekly, monthly, quarterly and annually basis
3. Drive sell-through of all company products
4. Monthly and quarterly training on New Product Introduction (NPIs)
5. Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and Executives
6. Measure ROI on financial investment versus sales upliftment
7. Work closely with Marketing team to build brand visibility and awareness
8. Setup quarterly and monthly promo/marketing calendar
9. Setup quarterly review business sessions with Sales management
10. Minute taking and distribution to the relevant parties within 24 hours after the meeting
11. Submission of Call Centre invoices to Finance for payment
12. Maintain relationships with external stakeholders
**Desired Experience & Qualification**
1 Year Call Centre experience
Channel Manager experience will be an advantage
National Senior Certificate (Matric Certificate)
Tertiary qualification - advantage
Strong communication skills
Self motivated
Strong admin skills with basic excel knowledge
PowerPoint knowledge
Extrovert
Valid drivers license (Code B)
Own vehicle
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelors (preferred)
-
Channel and Call Centre Manager
7 months ago
Durban, South Africa vivo Full time1. Establish and identify new relationships within Call Centres 2. Analyze Call Centre performance on a weekly, monthly, quarterly and annually basis 3. Drive sell-through of all company products 4. Monthly and quarterly training on New Product Introduction (NPIs) 5. Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and...
-
Call Centre Sales Agent
5 days ago
Durban, South Africa Universal Call Centre Pty Ltd Full time**Local and International sales agents** **Do you have Call centre sales experience?** **Are you looking for a better opportunity to earn more commission ?** **We are hiring for various sales campaigns at UCC** **Requirements: 6 months call centre sales experience** **Sales driven, self-motivated, well spoken** **Matric / NQF level 4** **We...
-
Call Centre Agents
3 months ago
Durban, South Africa International Call Group Full timeAs a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...
-
Call Centre Agents
3 months ago
Durban, South Africa International Call Group Full timeAs a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...
-
Call Centre Agent
2 weeks ago
Durban, South Africa SDA contact centre Full timeWe are recruiting for a new campaign. Full training provided. A Min of 6 months call centre is an advantage in the following campaigns; Debt Review Loans Insurance lead gen Debt Clearance Basic paid according to level of experience (if any). If you have no experience we will train you to equip you to handle customers on a sales level. Salary is R4500....
-
Call Centre Manager
7 months ago
Durban, South Africa The Faculty Full time**Job Title: Call Centre Manager** **Location: Umhlanga, Durban South Africa** **Experience: 7-10 years in a Call Centre Environment** **About Us**: The Faculty is a dynamic and rapidly growing company based in Durban South Africa. We are seeking an experienced Call Centre Manager to lead our customer-centric team. We pride ourselves on delivering...
-
Call Centre Energy Experts Required
1 week ago
Durban, South Africa Synergy Contact Centre Full timeWe are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment...
-
Call Centre
2 weeks ago
Durban, South Africa Synergy Contact Centre Full time_**Objectives of the role**:_ **A Senior Operations Manager needs to meet and exceed business objectives and ensure the consistent achievement of all financial and operational KPIs.** **They are required to manage (in partnership with the wider support team) multiple campaigns to deliver an outstanding ‘Customer Experience’ and Sales...
-
Call Centre Manager
2 weeks ago
Durban North, South Africa African Group Full time**Requirements**: - Minimum qualification a matric - Min three years’ experience within a call centre environment - Experience in developing targets - Knowledge of inbound and outbound call centre management experience - Proven sales track record of growing the call centre **Duties**: - Continuous operational and quality improvements of the department -...
-
Personal Assistant
2 weeks ago
Durban, South Africa African Skills and Consulting Specialist Full timeLooking for a Personal Assistant - Calling to make appointments and making follow-up calls. - Manage Calendar - Maintaining electronic systems (CRM). - Managing Linkedin and prospecting - Managing a client database and preparing reports. - Performing other duties as assigned. Must Have; - High school Grade 12. - At least 3 months call centre experience, good...
-
Call Centre Customer Service Advisor
7 months ago
Durban, South Africa Nutun Contact Centre Full time**Nutun CX is Currently Recruiting for a customer service campaign.** **If you are money driven here's your chance.** **Requirements**: - **1 Year international call centre experience**: - **Good communication skills a**: - **Must be able to work the rotational shifts(Day/Night)**: - **Must be able to work in UMH or CBD** **Salary**: - **R5250+R1000...
-
Short Term Insurance Manager
2 weeks ago
Durban, South Africa Universal Call Centre Full timeUniversal Call Centre is looking for a well tenured Short Term Insurance Manager We are an independent brokerage for Old Mutual Insure. We specialize in vehicle and household insurance. Universal Call Centre is a leading provider of outsourced sales and after-sales support services to clients in the finance, insurance and telecommunications...
-
Call Centre Agent
1 day ago
Durban, South Africa Debt Solution South Africa Full timeWe are recruiting call centre agents! Our team is rapidly growing and we require ambitious, and experienced experts in the call centre environment. Whatsapp Enrique on 061 826 4436. **Requirements**: - Matric or equivalent NQF level 4 qualification. - 1 year call centre sales experience. - Computer literate. - Ability to commute reliably. **What we...
-
Uk Appointment Booking Agents
3 months ago
Durban, South Africa Universal Call Centre Full time**Are you a skilled communicator with experience in customer service or sales?** Universal Call Centre is hiring **UK Appointment Booking Agents** to join our dynamic team. If you have a passion for delivering exceptional customer service and thrive in a target-driven environment, we want to hear from you! **Key Responsibilities**: - Making outbound calls...
-
Call Centre Manager
7 months ago
Durban, South Africa MyCalling Full time**Call Centre Manager** **Are you ready to take the next step in your career?** The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations. **What would make you a good fit for this role?** Must be willing and able to...
-
Call Centre Management Executive
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeExecutive PositionThe Legends Agency is looking for an accomplished Call Centre Management Executive to oversee the strategic direction of our call centre operations. This role involves developing and implementing innovative solutions to drive business growth, enhance customer satisfaction, and optimize operational efficiency.Key Responsibilities:Develop and...
-
Sales Agents
2 weeks ago
Durban, South Africa Universal Call Centre Full timeUniversal Call Centre is now calling all vehicle tracking sales specialist!!! We are looking for money hungry individuals who thrives in living only the best life, when we say best life, we mean someone that loves having the financial well being to ensure that you and your loved ones are financially secure and also having the time to spend with your...
-
Call Centre Agent
2 weeks ago
Durban, South Africa Pro Talent Full timeOur client based in Umhlanga is hiring Call Centre Agents with a drive for success and growth within the contact center environment for their international campaigns: Minimum Requirements: - 6-12 months Call Centre experience - Non Negotiable(Sales or Service) - Matric/Grade 11 or equivalent - Ability to work shifts (working hours between 9:30 and 23:00) -...
-
Call Centre Agents
5 months ago
Durban, South Africa 21st Century Funeral Services Full timeCall centre agents required. Requirements: - 6 months call centre sales experience. - Good communication and negotiation skills. - Must be punctual. - Ability to work under pressure. - Good typing skills and ability to work on Excel. - Must be available immediately. Salary : Market related **Experience**: - Cold calling: 1 year (preferred)
-
Call Centre Supervisor
4 months ago
Durban, South Africa First Group Management Full timeThe Call Centre Supervisor is responsible for overseeing the daily operations of the call center, ensuring that team members deliver exceptional customer service and achieve performance targets. This role involves managing and mentoring staff, handling escalated issues, and implementing strategies to improve service quality and operational efficiency. **Key...