Customer Executive

2 weeks ago


Durban, KwaZulu-Natal, South Africa RCL FOODS Careers Full time

At RCL FOODS, we approach things differently and strive to think bigger and work smarter, together as a team. Our ultimate goal is to provide 'MORE FOOD TO MORE PEOPLE, MORE OFTEN'.

If you are passionate about leading and want to be part of our vision, we are currently seeking a dedicated CUSTOMER EXECUTIVE. In this role, you will drive the Food Services Channel by leveraging customer insights and strategic planning to effectively manage accounts and nurture professional customer relationships that align with our objectives and targets.

Your responsibilities will include:

Duties & Responsibilities:
  • Channel Strategy Formulation and Implementation
    • Develop strategies for sustainable growth within the Food Services channel.
    • Prioritize services and initiatives based on customer demand.
    • Collaborate with cross-functional teams and align with supply chain efforts to achieve sales growth.
    • Monitor competitors, analyze market trends, and adjust strategies accordingly.
    • Manage key accounts strategically to support channel plans.
  • Food Services Market and Customer Insight Maintenance
    • Research and analyze market conditions and customer needs.
    • Stay informed about the food services sector and track trends.
    • Utilize insights to drive business recommendations.
  • New Business Development
    • Achieve new business sales targets and design strategies for growth.
    • Create compelling value propositions and build relationships for sales opportunities.
    • Develop proposals, contracts, and negotiate with new customers.
  • Strategic Account Management
    • Profitably service all accounts to meet sales goals.
    • Build on existing alliances and analyze sales statistics for growth potential.
    • Implement contractual agreements to expand offerings and meet revenue targets.
  • Customer Relationship Management
    • Maintain account profiles and strong customer relationships.
    • Collaborate with key industry leaders and drive customer communications.
    • Lead channel management planning and execution to drive performance.
  • Pricing Guidelines Management
    • Participate in pricing strategy development.


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