Sales Manager: Commodity Business

5 months ago

Bellville, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Formulating and implementing strategies for Commodity Sales in line with the overall contact centre operations strategy.
Driving and actively managing the improvement of requests for quotations and conversation rates. What will make you successful in this role?
This includes inter alia the BAU activities of performance management, individual and team productivity, quality assurance, rework, queue and violations management.
Establishing Commodity Sales team (s) which can quote and service brokers across both PL and CL classes of business.
Collaborating closely with the CLCC Manco leaders/team to ensure service levels and operational efficiencies are achieved for the CLCC as a whole.
Collaborating closely with all stakeholders in Broker Services to ensure needs and requirements are met, and the strategies to grow the Commodity Business are fully supported.
Actively managing the relationship with Brokers/Intermediaries on an ongoing basis to ensure gaps in service delivery are observed and corrected. This includes being available for brokers on matters which are escalated to management.
Qualification and Experience
B Comm or equivalent relevant tertiary education will be advantages
- 5 to 10 years of people and operational management experience across various financial industry types e.g. Insurance (Life and Short Term), Banking, Investment Management. Pension Funds
- 3-5 years contact centre operational management experience
- Knowledge of commercial lines products in the short-term industry
- Financial management proficiency with a strong emphasis on budgeting and variance reporting
- Experience and proven track record leading cross functional teams
- Proven track record in the ability to recruit and develop high performing staff and team leaders
- Experience in running a multi shift or 24/7 contact centre will be advantageous
- Track record in the implementation of variable pay and pay for performance models will be advantages

**Skills**:

- Strong management skills, including performance management
- Good communication skills (verbal and written) at all levels
- Excellent interpersonal skills
- Strong technical and analytical capability
- Negotiating skills and ability to influence others
- Strong project management skills with a proven ability to manage multiple projects simultaneously
- Ability to understand the financial management of the operation and report on financial performance
- Ability to set business goals and plans and make business decisions
- Ability to take initiative and originate action
- Ability to drive and manage the behavioural change of staff to deliver on productivity and quality
- Ability to manage contact centre dynamics and variables, including workforce management
- Leadership ability to create vision and motivate and energise staff
- Ability to direct the Commodity Sales environment through a focus on conversion and requests for quotations
- Ability to manage staff, including the implementation of management control systems, the setting and measuring of targets per consultant, and implementing appropriate incentive programmes/outcome based remuneration
- Establishing and maintaining healthy relationships with Broker Services staff, and interacting in local meetings
- Maintaining good relationships with brokers, and handling broker complaints effectively
- Liaising with and influencing Underwriting Services regarding price competitiveness, product offering and competitor activities

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusiv

  • Sales Person

    4 months ago

    Bellville, South Africa JSM Business Services Full time

    The person should be energetic and be able to take initiative to find clients and generate new business for the dealership. A minimum of matric/grade 12, a valid driver’s license and the ability to communicate fluently in English are required. An ability to communicate in Afrikaans will be a benefit. Only persons with a proven track record of achieving...

  • Field Sales Manager

    3 months ago

    Bellville, South Africa LegalWise South Africa Full time

    Job Title: Manager: Field Sales Report Line: Manager: Business Development Department: Sales Location: Bellville **Job Type**: Permanent Reference: LW090/2024 **Our Commitment to Our Champions** Our Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend their legal...

  • Business Relationship Manager

    5 months ago

    Bellville, South Africa FirstRand Full time

    Job Description To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be...

  • Sales and Key Accounts Manager

    5 months ago

    Bellville, South Africa Camino Recruit Full time

    Our client, a producer of one of South Africa's award-winning Olive Oils, is looking to appoint a Sales and Key Accounts Manager. The Sales and Key Accounts Manager is responsible for driving sales growth and maintaining strong relationships with key clients. This role involves overseeing the sales team, developing strategic plans for business expansion, and...

  • Sales Unit Manager

    5 months ago

    Bellville, South Africa Bayport Financial Services Full time

    **The purpose of this position is to**: Ensure the smooth running of the allocated Sales Unit by compiling and implementing sales, marketing and promotional plans. Positively manage performance of all agents, as to meet and exceed sales targets, thereby ensuring growth and service delivery according to Bayport Financial Services business and operational...

  • Sales Engineer

    2 weeks ago

    Bellville, Western Cape, South Africa Talent Evolution Ltd Full time

    Job Title: Sales Engineer - Boiler Business UnitJob Summary:We are seeking a highly skilled Sales Engineer to join our Package Boiler Business Unit. The successful candidate will have a strong background in sales, marketing, and business development, with a focus on technical sales and commercial negotiations.Key Responsibilities:Maintain existing and...

  • Sales Operations Manager

    5 months ago

    Bellville, South Africa CX-International Full time

    **Primary Objectives / Role purpose** As the Operations Manager your strong leadership and coaching experience will ensure the delivery of a great sales achievements through your team. You will directly oversee the Team Leader/s who will be driving a Sales team with the focus being on high energy, self-motivated individuals, focused on achieving their...

  • Loyalty Sales Manager

    5 months ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...

  • Manager: Field Sales B2C

    5 months ago

    Bellville, South Africa Kontak Recruitment SA Full time

    Bellville, Western Cape - Marketing/Public Relations **Manager: Field Sales B2C (JB3489)** **Bellville, Cape Town** **R12 000 to R 15 000.00 basic per month plus commission** **Duration: Permanent** **Overview** **Minimum Requirements**: **Matric/Grade 12 or equivalent** **Proven experience in recruiting and managing Independent Contractors to achieve...

  • Office and Administration Manager

    5 months ago

    Bellville, South Africa JSM Business Services Full time

    Our client, an Electrical and Mechanical Engineering firm that provides safe and profitable engineering and renewable energy solutions, wants to appoint an experienced Office and Administration Manager. Duties and responsibilities: - Being the face of the business in the front of house - Answer phone calls and greet guests - Arrange and manage travel,...

  • National Sales Manager: Retail

    5 months ago

    Bellville, South Africa Frank Consult Full time

    Our client is seeking a highly skilled and experienced **National Sales Manager** to oversee and manage all sales activities on a national scale. This individual will play a critical role in planning, implementing, and executing sales strategies to achieve company objectives across the entire sales network. **Responsibilities**: - **Strategic Planning**:...

  • Office and Administration Manager

    5 months ago

    Bellville, South Africa JSM Business Services Full time

    Our client, an Electrical and Mechanical Engineering firm that provides safe and profitable engineering and renewable energy solutions, wants to appoint an experienced Office and Administration Manager. Duties and responsibilities: - Being the face of the business in the front of house - Answer phone calls and greet guests - Arrange and manage travel,...

  • Field Sales Manager

    1 month ago

    Bellville, South Africa LegalWise South Africa Full time

    Job Title: Manager: Field Sales Report Line: Manager: Business Development Department: Sales Location: Bellville **Job Type**: Permanent Reference: LW146/2024 **Our Commitment to Our Champions** Our Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend their legal...

  • Senior IT Operations and Advice Capabilities Manager

    5 months ago

    Bellville, South Africa Tych Business Solutions Full time

    **Job ID**: 81526**Date Posted**: Posted 4 hours ago**Location**: Bellville**Job Title**: SENIOR IT OPERATIONS AND ADVICE CAPABILITIES MANAGER - BELLVILLE - WESTERN CAPE What will make you successful in this role? - Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team - Develop and...

  • Marketing Sales Manager

    3 weeks ago

    Bellville, Western Cape, South Africa La Granson International Full time

    Job SummaryWe are seeking a skilled Marketing Sales Manager to develop and implement innovative marketing strategies across all platforms. The ideal candidate will have a strong background in sales and marketing, with the ability to think creatively and outside the box.Key Responsibilities Develop and execute marketing plans to achieve sales targets Identify...

  • Business Development Consultant

    5 months ago

    Bellville, South Africa ICG Medical Full time

    Business Development Consultant **Location**: Bellville, Cape Town (UK hours) **Type**: Full-time on-site **Salary**:Negotiable based on experience **About us** We are a leading recruitment firm specializing in the healthcare industry, with a focus on providing temporary nursing staff through our renowned Clinical 24 brand. Our mission is to connect...

  • Business Development Consultant

    5 months ago

    Bellville, South Africa ICG Medical Full time

    Business Development Consultant **Location**: Bellville, Cape Town (UK hours) **Type**: Full-time on-site **Salary**:Negotiable based on experience **About us** We are a leading recruitment firm specializing in the healthcare industry, with a focus on providing temporary nursing staff through our renowned Clinical 24 brand. Our mission is to connect...

  • Business Development Consultant

    5 months ago

    Bellville, South Africa ICG Medical Full time

    **Location**: Bellville, Cape Town (UK hours) **Type**: Full-time on-site **Salary**:Commensurate with experience **About us** We are a leading recruitment firm specializing in the healthcare industry, with a focus on providing temporary nursing staff through our renowned Greenstaff Medical brand. Our mission is to connect talented healthcare...

  • Business Investment Manager

    5 months ago

    Bellville, South Africa Blue Desk Recruitment Full time

    My client does the analyzing of SME’s and entrepreneurs' businesses to determine whether or not to invest in their businesses by making finance available to them. **This role encompasses making property investments on behalf of the company for the company**. Take complete ownership of financial management, encompassing income and expenses, within the...

  • Customer Service

    5 months ago

    Bellville, South Africa Tych Business Solutions Full time

    **Job ID**: 67760**Date Posted**: Posted 16 hours ago**Location**: Belville**Job Title**: CUSTOMER SERVICE & ADMIN ASSISTANT - BELVILLE - WESTERN CAPE **What’s on offer?** Working alongside an energetic and enthusiastic group of people, you’ll help create everlasting memories for our clients as they travel amazing Africa. **Who are we looking...