Sales Manager: Commodity Business

4 months ago

Bellville, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Formulating and implementing strategies for Commodity Sales in line with the overall contact centre operations strategy.
Driving and actively managing the improvement of requests for quotations and conversation rates. What will make you successful in this role?
This includes inter alia the BAU activities of performance management, individual and team productivity, quality assurance, rework, queue and violations management.
Establishing Commodity Sales team (s) which can quote and service brokers across both PL and CL classes of business.
Collaborating closely with the CLCC Manco leaders/team to ensure service levels and operational efficiencies are achieved for the CLCC as a whole.
Collaborating closely with all stakeholders in Broker Services to ensure needs and requirements are met, and the strategies to grow the Commodity Business are fully supported.
Actively managing the relationship with Brokers/Intermediaries on an ongoing basis to ensure gaps in service delivery are observed and corrected. This includes being available for brokers on matters which are escalated to management.
Qualification and Experience
B Comm or equivalent relevant tertiary education will be advantages
- 5 to 10 years of people and operational management experience across various financial industry types e.g. Insurance (Life and Short Term), Banking, Investment Management. Pension Funds
- 3-5 years contact centre operational management experience
- Knowledge of commercial lines products in the short-term industry
- Financial management proficiency with a strong emphasis on budgeting and variance reporting
- Experience and proven track record leading cross functional teams
- Proven track record in the ability to recruit and develop high performing staff and team leaders
- Experience in running a multi shift or 24/7 contact centre will be advantageous
- Track record in the implementation of variable pay and pay for performance models will be advantages

**Skills**:

- Strong management skills, including performance management
- Good communication skills (verbal and written) at all levels
- Excellent interpersonal skills
- Strong technical and analytical capability
- Negotiating skills and ability to influence others
- Strong project management skills with a proven ability to manage multiple projects simultaneously
- Ability to understand the financial management of the operation and report on financial performance
- Ability to set business goals and plans and make business decisions
- Ability to take initiative and originate action
- Ability to drive and manage the behavioural change of staff to deliver on productivity and quality
- Ability to manage contact centre dynamics and variables, including workforce management
- Leadership ability to create vision and motivate and energise staff
- Ability to direct the Commodity Sales environment through a focus on conversion and requests for quotations
- Ability to manage staff, including the implementation of management control systems, the setting and measuring of targets per consultant, and implementing appropriate incentive programmes/outcome based remuneration
- Establishing and maintaining healthy relationships with Broker Services staff, and interacting in local meetings
- Maintaining good relationships with brokers, and handling broker complaints effectively
- Liaising with and influencing Underwriting Services regarding price competitiveness, product offering and competitor activities

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusiv

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