![Tych Business Solutions](https://media.trabajo.org/img/noimg.jpg)
Customer Service
7 days ago
**Job ID**: 67760**Date Posted**: Posted 16 hours ago**Location**: Belville**Job Title**: CUSTOMER SERVICE & ADMIN ASSISTANT - BELVILLE - WESTERN CAPE
**What’s on offer?**
Working alongside an energetic and enthusiastic group of people, you’ll help create everlasting memories for our clients as they travel amazing Africa.
**Who are we looking for?**
Generate outstanding results, high performance, conversion and profitability by supporting the Sales Manager and Team.
**What perks can you look forward to?**
- A competitive salary with performance-based incentives
- 15 working days of annual leave on full pay during each annual leave cycle
- After 2 years, earn 1 extra annual paid leave day per year up to a max of 25 days
- Paid birthday leave - because no one should work on their birthday
- Unlimited, pre-approved leave for training, including educational travel
- Unlimited, pre-approved training reimbursement upon successful completion
- Professional development opportunities
- Participate in company-wide recognition & reward, social activities and wellness program
- A team led by actively engaged owners who encourage a caring and positive culture
- Working alongside a diverse and dedicated team of professionals
- Africa travel opportunities at discounted rates
Sound like the right fit for you?
Read on for the detailed job description below
**Responsibilities**:
- Administer and maintain supplier rates
- Load and update products and services onto CRM System
- Monitor and action all feedback solicited via Customer Review programs
- Liaise with suppliers regarding queries on invoices
- Distribution of enquiries
- Draw up Commission Statements for Agents, Affiliates, Tour Ops and Corporate Companies.
- Research and compilation of information for Specials and Newsletters
- Daily monitoring & reporting on sales staff performance and figures
- Ad Hoc duties as required by Sales Managers
**Requirements**:
Qualification
- Matric / Grade 12 is essential
Experience
- At least 3 years Customer service experience with sales (face to face or telesales)
- Previous database administration experience essential
- Tourism background and Tourplan system experience an advantage
- Computer Literate - MS Office
Skills, Knowledge & Attributes
- Excellent communicator
- Time management skills
- Organised and able to multitask
- Excellent attention to detail
- Negotiation and Problem solving
- Ability to work under pressure
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