Senior IT Operations and Advice Capabilities Manager

2 weeks ago

Bellville, South Africa Tych Business Solutions Full time

**Job ID**: 81526**Date Posted**: Posted 4 hours ago**Location**: Bellville**Job Title**: SENIOR IT OPERATIONS AND ADVICE CAPABILITIES MANAGER - BELLVILLE - WESTERN CAPE

What will make you successful in this role?
- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team
- Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
- Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
- Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
- Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
- Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
- Provide regular reporting on IT operations and support services, including performance metrics and KPI to senior management
- Manage the BA responsible for requirements gathering, solution design and testing for Advice Management tools
- Ensure that Advice Management tools are kept aligned with business and legislative changes

Qualification and experience
- Bachelor degree in computer science or a related field, or equivalent work experience
- BSC IT or IT Information Technology qualification
- Certified in ITIL
- At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
- Experience in financial services or a related industry is preferred

Knowledge and skills
- Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
- Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

Core competencies
- Being resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives results

Personal attributes
- Effective at building partnerships
- Analytical with an eye to enhance systems and processes
- Willing to influence the thinking of stakeholders
- Comfortable having to collaborate with various role-players
- Able to maintain performance under pressure
- Effective leadership skills

  • IT Operations

    2 weeks ago

    Bellville, South Africa SyncNodes Full time

    Job Overview **Expiration date**: 6 March 2024 **Closes**: 13 February 2024 **Location**: Bellville, Western Cape **Job Title**: IT Operations / Advice Capabilities Manager **Education Level**: Bachelors Degree **Job Level**: Senior **Minimum Experience**: 8 - 10 Years IT Operations / Advice Capabilities Manager - Bellville. **Qualification and...

  • Senior IT Operations and Advice Capabilities Manager

    1 month ago

    Bellville, South Africa Watershed Consulting Full time

    **Job Description**: **STRICTLY EQUITY AND ONLY SOUTH AFRICAN BORN CANDIDATES WILL BE CONSIDERED** **Senior IT Operations and Advice Capabilities Manager** **The Role** **What will make you successful in this role?** Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team and Advice...

  • Senior IT Operations and Advice Capabilities Manager

    3 weeks ago

    Bellville, Western Cape, South Africa Watershed Consulting Full time

    Job Description:STRICTLY EQUITY AND ONLY SOUTH AFRICAN BORN CANDIDATES WILL BE CONSIDEREDSenior IT Operations and Advice Capabilities ManagerThe RoleWhat will make you successful in this role?Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team and Advice Partner in theirdistribution...

  • Senior IT Operations and Advice Capabilities

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our...

  • Senior IT Operations and Advice Capabilities

    3 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients.Our Vision:We...

  • Senior IT Operations and Advice Capabilities

    3 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients.Our Vision:We...

  • IT Operations

    3 weeks ago

    Bellville, Western Cape, South Africa SyncNodes Full time

    Job OverviewExpiration date:6 March 2024Closes:13 February 2024Location:Bellville, Western CapeJob Title:IT Operations / Advice Capabilities ManagerEducation Level:Bachelors DegreeJob Level:SeniorMinimum Experience:10 YearsIT Operations / Advice Capabilities Manager - Bellville.Qualification and experience: Bachelor's degree in computer science or a related...

  • Senior Digital Delivery Manager: Leads Management

    4 weeks ago

    Bellville, South Africa Sanlam Full time

    Who are we? SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision:...

  • Senior Agile Coach

    3 weeks ago

    Bellville, Western Cape, South Africa Progressive IT Resourcing Full time

    Our ClientCompany Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Senior IT Contracts Specialist

    2 months ago

    Bellville, South Africa Sanlam Full time

    **Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Operational Risk Manager

    3 weeks ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using...

  • Senior IT Contracts Specialist

    3 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Senior Scrum Master

    3 weeks ago

    Bellville, Western Cape, South Africa Progressive IT Resourcing Full time

    Purpose of the roleThe Agile Coach is responsible for equipping squad members with the right knowledge, tools and training to use agile to its full potential. The role involves understanding where squads are in their journey and offering the right approach to support their growth. To enable continuous improvement the Coach asks the right questions, provides...

  • Digital Marketing Manager: Operations

    1 month ago

    Bellville, South Africa Sanlam Full time

    Who are we?- Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture s that of...

  • Incident Manager

    4 weeks ago

    Bellville, South Africa Progressive IT Resourcing Full time

    **Who are we?** Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Digital Marketing Manager: Operations

    3 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?- Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture s that of...

  • General Manager Operations

    4 weeks ago

    Bellville, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client, a One-Stop Petroleum and Convenience Retailer in Bellville, is looking for a General Manager Operations - Forecourt Food and Retail. **Requirements**: - 10 + Years working experience in Petroleum Fuel Retail and Fast food trade with convenience retail sales as a Senior Manager (Preferably ENGEN ) - Experience with Woolworths Food Stop is an...

  • Operations Manager

    2 weeks ago

    Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9025 CM **Consultant**: Christa Mostert Manage stakeholder relationships Manage the cost and risk associated with operational activities Develop and maintain relationships with logístical service providers Develop and implement system, Process and Procedures for the operational department Manage your team in conjunction with Exco/BUL Exco...

  • Operations Manager

    3 weeks ago

    Bellville, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 9025 CMConsultant:Christa Mostert Manage stakeholder relationships Manage the cost and risk associated with operational activities Develop and maintain relationships with logístical service providers Develop and implement system, Process and Procedures for the operational department Manage your team in conjunction with Exco/BUL Exco contribution...

  • Operations Manager

    3 weeks ago

    Bellville, Western Cape, South Africa Perfect Placement Recruitment Full time

    Available Position: Operations Manager - Risk DivisionArea: Cape Town (Bellville)Salary: Market relatedWe are seeking an experienced Operations Manager to join our Risk Division. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the Underwriting and Claims department. Your role will involve collaborating with...