IT Service Desk Consultant

**Role Description** This is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers. **Qualifications** - Proficiency in Desktop Computers and Technical Support -...

Key Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...

Role DescriptionThis is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers.Qualifications Proficiency in Desktop Computers and Technical Support Excellent...

**JOB PURPOSE**: Provide first line support to users telephonic requests received and the system logged incident calls **KEY PERFORMANCE AREAS**: - First line telephonic communications with users, quickly analysing issues, communicating and documenting proper solutions. - Maintain a high degree of customer service for all incidents/service requests and...

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...

**Brief description** The main purpose of this position is to manage the daily operations and activities of the South African Reserve Bank (SARB) Information Technology (IT) Service Desk. **Detailed description** - Manage the daily operations and activities of the SARB IT Service Desk to ensure that all IT service requests and incidents are addressed in a...

Application Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...

FULL TIME GLOBAL SERVICE DESK ANALYST POSITION:LOCATIONHead office in FourwaysREPORTING LINEGlobal Service Desk Team LeaderCONTRACT TYPEFixed TermSALARYMarket RelatedProspective candidates can view the job profile, application requirements, application procedure, commencement date and closing date on the school's websiteInspired, in line with POPIA...

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...

**CPurpose of the Job**: To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels. **Key Outputs**: - Service Desk 1st and 2nd Response and Call Logging - Provide Remote Support to Clients - Call Escalation and Management **Minimum Skills Required &...

**Purpose of the Job**: To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels. **Key Outputs**: - Service Desk 1st and 2nd Response and Call Logging - Provide Remote Support to Clients - Call Escalation and Management **Minimum Skills Required & Job...

Do you thrive in a fast-paced environment and enjoy helping people solve technical problems? Are you organized, detail-oriented, and passionate about providing exceptional customer service? If so, we encourage you to apply for this exciting opportunity! We are seeking a highly motivated individual with a solid technical and administrative background to join...

**POSITION: SERVICE DESK ANALYST** - **Previous experience in IT and SQL scripting experience using foreign keys required.**_ **Main Responsibilities** - 1st line IT and Technical support - Answer all incoming calls from customers - Logging and tracking of incidents and requests - Assignment of tickets to the relevant department while making sure that the...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as possible...

CPurpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job-Specific...

_Previous experience in IT and SQL scripting experience using foreign keys required._Main Responsibilities 1st line IT and Technical support Answer all incoming calls from customers Logging and tracking of incidents and requests Assignment of tickets to the relevant department while making sure that the tickets are properly classified and prioritized Ability...

Purpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job Specific Requirements:Must...

2024-04-19 - 2024-12-31 - Permanent - JHB007845 - IT- Gauteng, Tshwane (Pretoria) - 1010 _**Sub-Product Owner-IT Service Desk (Senior)** **Location: Gauteng** **Contract Term: 1 July 2023 - 31 December 2025** **ESSENTIAL SKILLS REQUIREMENTS**: - ITSM (IT Service Management) - IT Operations Frameworks (E.g., ITIL) - IT Service Delivery Management - Project...

The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...