1st Line Service Desk Analyst

Application Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...

FULL TIME GLOBAL SERVICE DESK ANALYST POSITION:LOCATIONHead office in FourwaysREPORTING LINEGlobal Service Desk Team LeaderCONTRACT TYPEFixed TermSALARYMarket RelatedProspective candidates can view the job profile, application requirements, application procedure, commencement date and closing date on the school's websiteInspired, in line with POPIA...

CPurpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job-Specific...

Purpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job Specific Requirements:Must...

Main Responsibilities: Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. Provide a single point of contact for end users support usin About the company Join Kocho on a journey of secure...

1st Level is responsible for providing initial support and troubleshooting to end- users encounter technical issues or requiring assistance with software, hardware or IT service.KEY RESPONSIBILITIES: Providing prompt and courteous customer service by actively listening to end users, understanding their concerns, and addressing their inquiries or issues....

We are looking for a highly motivated, resourceful individual with a "Can Do" attitude and strong work ethic to join our ICT Helpdesk team.YOU WILL BE RESPONSIBLE FOR: Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required. Assist in optimising 1st line support, efficiently...

Job Advert Summary:Purpose StatementTo deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS),...

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...

Key Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...

Manager: ICT Service Desk and End User Support Details Closing Date 2024/06/07 Reference Number SAB Job Title Manager:ICT Service Desk and End User Support Job Type Permanent Branch Corporate Services Division ICT and Knowledge Management Department ICT Help Desk and End User Support Job Grade D3 Number of Positions 1 Location - Town / City...

Job Advert Summary:About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...

Job Advert Summary:Purpose StatementTo develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as possible...

Providing 2nd line application support for internal Tracker customers. Keep track of issues raised and respond in accordance with agreed SLA's. Applications in scope will cover all applications used in the delivery of Tracker's business, i.e., both internally developed applications/systems, and Tracker customized implementations of 3rd party...

TreasuryONE, a leading provider of treasury management solutions, is seeking a talented and experienced Support Desk Analyst to join our rapidly expanding team in Pretoria.In this role, you will provide second-level technical support to both internal and external clients, resolving complex queries and ensuring the smooth operation of our treasury systems.Key...

Job category: Health, Fitness, Medical and Optometry Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 764,431.00 EE position: No Introduction To interpret, analyze and investigate application requirements and to turn these into business solutions using appropriate technology resources and proven methodologies. Provides...

The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...

These jobs were popular with other job seekersCodematch connects tech talent with leading tech companies, helping power the future of technology. We truly understand that your skills, qualifications, and career goals deserve a personalised approach to matching you with your dream job.Job DescriptionOur client in the production packaging materials industry is...