1010 sub-product Owner-it Service Desk

3 weeks ago

Pretoria, South Africa JorDan Human Resources Full time

2024-04-19 - 2024-12-31
- Permanent
- JHB007845
- IT- Gauteng, Tshwane (Pretoria)
- 1010 _**Sub-Product Owner-IT Service Desk (Senior)**
**Location: Gauteng**
**Contract Term: 1 July 2023 - 31 December 2025**

**ESSENTIAL SKILLS REQUIREMENTS**:

- ITSM (IT Service Management)
- IT Operations Frameworks (E.g., ITIL)
- IT Service Delivery Management
- Project Management
- DevOps
- Agile Methodology
- JIRA & Confluence
- Service Desk Methodology
- Provider / Contract Management - SLAs and KPIs
- Technical experience with Data and Analytics (E.g. QlikView)
- Artificial Intelligence (NLP, ChatBots and Machine Learning)
- Office 365

**ADVANTAGEOUS SKILLS REQUIREMENTS**:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
Two years of IT related working experience
**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**
- Steer and govern IT Service Desk initiatives and projects
- Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support
- Manage transformation within the IT Service Desk relating to new technologies and refined processes
- For more information please contact:

- Chantelle Tree

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