X2 Service Desk Agent I

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...

Key Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...

A Catch and Dispatch agent plays a critical role in streamlining the service request management process. By efficiently capturing and routing requests, they contribute to an improved customer satisfaction, quicker issue solution and effective utilization of resources within the service desk environment. A Catch and Dispatch serve as the initial point of...

Application Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...

FULL TIME GLOBAL SERVICE DESK ANALYST POSITION:LOCATIONHead office in FourwaysREPORTING LINEGlobal Service Desk Team LeaderCONTRACT TYPEFixed TermSALARYMarket RelatedProspective candidates can view the job profile, application requirements, application procedure, commencement date and closing date on the school's websiteInspired, in line with POPIA...

National food service supplier based in Pretoria in search of an Application Support Agent. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or...

Gauteng, PretoriaSpa Front Desk CoordinatorBasic Salary: R R12 000 per monthArea: Pretoria EastRequirements:You must be willing to work as a team and work long spa hours.Working hours: 10H00 - 19H00 Tuesday to Thursday10H00 - 21H00 Friday to Sunday (Shift Work)Monday: Spa closedI need serious applicants that has read and understood the basics, preferable own...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as possible...

CPurpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job-Specific...

Job Advert Summary:Purpose StatementTo deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS),...

Managing the reception duties will be second nature to you You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be.Most importantly, we just want you to be you, more details send your CV via whatsapp MAIN DUTIES &...

_Previous experience in IT and SQL scripting experience using foreign keys required._Main Responsibilities 1st line IT and Technical support Answer all incoming calls from customers Logging and tracking of incidents and requests Assignment of tickets to the relevant department while making sure that the tickets are properly classified and prioritized Ability...

Purpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job Specific Requirements:Must...

We are looking for a Quality Assurance Agent with a minimum of 5 years of quality management experience in a Call Centre setting to join our team for a 3-year contract.Must have completed Grade 12Hold a Certificate in Quality AssuranceRequire a minimum of 8 years of experience (ideally 10+ years) in quality management, including expertise in Quality...

The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive.Are you ready to join a team that embraces excellence and delivers outstanding client experiences? iOCO Infrastructure Services is looking for a Customer Service Engineer I who possesses strong problem-solving skills, excellent communication abilities, and a customer-centric approach to...

Job Summary/Introduction A prominent player in the real estate and home services industry is seeking a dedicated and experienced Client Services Manager to join their expanding team in Pretoria.Description As a valued member within this thriving and innovative business, the Client Services Manager will play a pivotal role in ensuring that all client service...

Customer Service Representative I page is loaded Customer Service Representative I Apply locations South Africa - Centurion time type Full time posted on Posted 30+ Days Ago job requisition id Essential Duties and ResponsibilitiesProvide world-class customer care to both internal and external customers.Engage in regional customer support activities including...

Customer seeks an experienced EC&I Draughtsman to fill the EC&I Draughtsman / Modeller position. Customer is a multi-disciplinary engineering solution provider serving the air pollution, energy, metallurgical, manufacturing, chemical and infrastructure industries. Customer is committed to providing professional engineering services of the highest quality....

Manager: ICT Service Desk and End User Support Details Closing Date 2024/06/07 Reference Number SAB Job Title Manager:ICT Service Desk and End User Support Job Type Permanent Branch Corporate Services Division ICT and Knowledge Management Department ICT Help Desk and End User Support Job Grade D3 Number of Positions 1 Location - Town / City...