Manager: Learning Client Liaison

3 weeks ago

Boksburg, South Africa Secondments Recruitment Full time

**Job Advert Summary**:
The primary responsibility of a Manager of Learning Client Liaison (LCL) is to ensure strong relationships are
developed and maintained with clients by managing external engagement and alignment with internal stakeholder
and various partners towards delivering on and exceeding client and market expectations. The LCL collaborates
toward the growth and strength of the distribution channels/networks to ensure a solid sales pipeline that translates
into relevant deals for the Learning business.

**Minimum Requirements**:

- Sales qualification at least at diploma level /Marketing certificate is an added advantage.
- Bachelor’s degree/National Diploma in Business, Marketing, Learning or related field.
- At least 5years of experience successfully leading a sales initiative or project.
- Combination of private small business and corporate sales/Learning/advisory experience a plus
- 5+ years of experience in management/ preferably in Learning Sales or Customer Service
- At least 5 years in Transformation/BBBEE environment
- Project management experience is an added advantage

**Duties and Responsibilities**:
Act as an intermediary between the company and the client to meet the client’s need for information, support, assistance, reports, and training.
- Ensures the company understand the customer’s needs, expectations or difficulties facilitates a working relationship between clients and organization by providing excellent customer service.
- Liaise with current and potential clients/external stakeholders about key business developments to ensure a first to market advantage.
- Develops and maintains client satisfaction monitoring frameworks and practices for effective follow-ups to solve client problems and service concerns.
- Interrogates internal procedures and influences technology and process updates to ensure all information records are organized for proper networking among employees and customers.
- Introduces and champions measures for research and the resolution of service concerns.
- Act as primary accountable contact for excellent relationships long-term relationships with clients so that

the business can maximize the current and lifetime value of those relationships.
- Network and create strong relationships with external /clients and internal relationship Custodians and related key client stakeholders at both decisions making/ Executive, and senior management levels.
- Be externally focused and identify key contacts in the market and general sales eco-system to establish and foster relationships.
- Grow the client relationship by identifying new sales and collaborate with the business development and sales teams on opportunities.
- Seek opportunities to up-sell to existing clients and collaborate in cross-selling of Learning products.
- Participate in one-on-one meetings with clients and or key partner representatives and ensure relevant and winning pitches are made/presentations.
- Design engagement strategies and frameworks that ensure capitalization of opportunities, and that ensure appropriate frequency of client engagement.
- Drive a proactive service culture that is client centric in nature and achieves great customer experiences,
- Ensure systems, processes and technology enable the business understanding of service problems and challenges of clients and, collaborate in reviews/ updates and influence innovation towards solutions to better address the needs of customers and their over-all experience.
- Gather information/insights from the market, external and internal feedback and contribute towards /inform product innovation/development.
- Draft and or coordinate the development/drafting of proposals for new and renewal clients.
- Monitor client needs, programmed/projects and related contracts and identify trends to inform renewal strategies/pitches that achieve improved retention.
- Collaborate with Marketing department to ensure proper branding and effective internal and external campaign development and timely marketing interventions.
- Assess the training needs of all customer service and client retention focused teams and staff, and organize /coordinate and participate in capacity building/ training(webinars)
- Effectively manage and drive the focus of (Key)Account Managers and ensure customer concerns/ complaints/enquiries are resolved /handled promptly and professionally.

  • Manager: Learning Client Liaison

    3 weeks ago

    Boksburg, South Africa Signa Group Full time

    **MAIN JOB PURPOSE** The primary responsibility of a Manager of Learning Client Liaison (LCL) is to ensure strong relationships are developed and maintained with clients by managing external engagement and alignment with internal stakeholder and various partners towards delivering on and exceeding client and market expectations. The LCL collaborates toward...

  • Client Liaison

    2 weeks ago

    Boksburg, South Africa Kenesis Full time

    We are looking for highly motivated, driven and creative people to join our team. Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take...

  • Client Liaison

    2 weeks ago

    Boksburg, Gauteng, South Africa Kenesis Full time

    We are looking for highly motivated, driven and creative people to join our team.Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients.It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take...

  • Programme Manager

    1 week ago

    Boksburg, South Africa Innovative Learning Solutions Full time

    Brief description The position of Programme Manager include formulating overall training plan, day to day operation management of training orientated functions, as well as developing and implementing assessment programs in the training environment. Develop new training opportunities to enable income stream to increase year on year. Management of examination...

  • Programme Manager

    1 week ago

    Boksburg, South Africa Innovative Learning Solutions Full time

    **PROGRAMME MANAGER JOB DESCRIPTION** **Brief description** The position of Programme Manager include formulating overall training plan, day to day operation management of training orientated functions, as well as developing and implementing assessment programs in the training environment. Develop new training opportunities to enable income stream to...

  • Programme Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Innovative Learning Solutions Full time

    Brief descriptionThe position of Programme Manager include formulating overall training plan, day to day operation management of training orientated functions, as well as developing and implementing assessment programs in the training environment. Develop new training opportunities to enable income stream to increase year on year. Management of examination...

  • Learning Practitioner

    4 weeks ago

    Boksburg, South Africa Fempower Personnel Full time

    **Purpose of the job** The purpose of this role is to analyse learning needs and facilitate knowledge acquisition through internal and external learning interventions as well as reporting on the effectiveness of such interventions. This includes delivering fundamental engineering theoretical and practical training according to QCTO and other related...

  • Programme Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Innovative Learning Solutions Full time

    PROGRAMME MANAGER JOB DESCRIPTIONBrief descriptionThe position of Programme Manager include formulating overall training plan, day to day operation management of training orientated functions, as well as developing and implementing assessment programs in the training environment. Develop new training opportunities to enable income stream to increase year on...

  • Senior Learning

    3 weeks ago

    Boksburg, South Africa Epiroc AB Full time

    **Functional area**:Human Resources**Onsite or Remote**:Onsite**Primary Skills**:Problem-solving,Time Management,Analytical Thinkin**Country/Region**:ZA**City**:Boksburg**Location**:Boksburg, GT, ZA, 1467**Company name**:Epiroc South Africa (Pty) Ltd**Date of posting**:Feb 19, 2024**Mission** - The SDF assists with ongoing, long-term improvement of...

  • Operations Manager

    1 week ago

    Boksburg, South Africa Innovative Learning Solutions Full time

    Brief description The position of Service/Operations Manager include formulating and management of service/vetting team for the ILS subsidiary. To be successful in this role you should be a thoughtful leader and a confident decision maker, helping people develop and be productive, while ensuring the profit rise and superior client service. Tasks -...

  • Operations Manager

    2 weeks ago

    Boksburg, Gauteng, South Africa Innovative Learning Solutions Full time

    Brief descriptionThe position of Service/Operations Manager include formulating and management of service/vetting team for the ILS subsidiary. To be successful in this role you should be a thoughtful leader and a confident decision maker, helping people develop and be productive, while ensuring the profit rise and superior client service.Tasks Implement and...

  • Learning Coordinator

    4 weeks ago

    Boksburg, South Africa Unilever Full time

    Unilever is currently hiring for **Learning Coordinato**r **Function**: Supply Chain **Scope**: local **Location**:Boksburg Factory **Terms & Conditions**: full time ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and...

  • Technical Liaison Sales Manager

    5 days ago

    Boksburg, South Africa Boikago Human Capital Group Full time

    A well known heavy commercial vehicles producer is looking for an Sales Manager (Trucks Technical Liaison) **KEY JOB FUNCTIONS** A vacancy reporting to the Senior Manager exists in the Trucks Customer Services Department **KEY PERFORMANCE AREAS**: - Manage the Service Repair, Warranty and Parts Business at Trucks Dealerships - Maintain Business...

  • Learning Coordinator

    2 weeks ago

    Boksburg, Gauteng, South Africa Unilever Full time

    Unilever is currently hiring for Learning CoordinatorFunction: Supply ChainScope: localLocation:Boksburg FactoryTerms & Conditions: full timeABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our...

  • Teta Coordinator

    4 weeks ago

    Boksburg, South Africa Innovative Learning Solutions Full time

    The position of TETA Coordinator consists of ensuring timeous accreditation (new and extension) at all SETA’s as prescribed by ILS Management. Coordination of all functions to ensure overall coordination of day to day operations in the absence of the GM ILS. Tasks - TETA Accreditation intend to SETA’s as per ILS Management request (company strategic...

  • Teta Coordinator

    2 weeks ago

    Boksburg, Gauteng, South Africa Innovative Learning Solutions Full time

    The position of TETA Coordinator consists of ensuring timeous accreditation (new and extension) at all SETA's as prescribed by ILS Management. Coordination of all functions to ensure overall coordination of day to day operations in the absence of the GM ILS.Tasks TETA Accreditation intend to SETA's as per ILS Management request (company strategic plan)....

  • Dean of Instruction and Learning

    4 weeks ago

    Boksburg, South Africa Nova Pioneer Full time

    We are looking for an outstanding educator to serve as the** Dean of Instruction and support professional development for teachers at our Boksburg Campus! **This is an opportunity to help create a transformative school model with the future of Africa’s youth at stake. As Dean of Instruction serving on the school leadership team, you will help the School...

  • Occupational Health Nurse

    1 week ago

    Boksburg, South Africa Innovative Learning Solutions Full time

    Brief description The position of Occupational Health nurse is to offer a professional and thorough medical assessment as per ILS policy and procedure for any client requested by ILS admin/ISS recruitment. A cost effective medical centre with proper stock management and reporting. To ensure compliance with Legislation - Occupational Health and Safety...

  • Occupational Health Nurse

    2 weeks ago

    Boksburg, Gauteng, South Africa Innovative Learning Solutions Full time

    Brief descriptionThe position of Occupational Health nurse is to offer a professional and thorough medical assessment as per ILS policy and procedure for any client requested by ILS admin/ISS recruitment. A cost effective medical centre with proper stock management and reporting. To ensure compliance with Legislation - Occupational Health and Safety...

  • Training Coordinator

    1 week ago

    Boksburg, South Africa Innovative Learning Solutions Full time

    Brief description The position of admin Coordinator consists of ensuring timeous accreditation (new and extension) at all accreditation bodies as prescribed by ILS/ISS Management. Coordination of all functions to ensure overall coordination in the training environment. Tasks - Define minimum requirements at any department (example labour, education,...