Relationship Debt Counsellor

3 weeks ago

Cape Town, South Africa Debtline Full time

**Debt Counselor**

Who are we and what do we believe in?

We’re deeply digitally focused, highly energetic, and very ambitious.

Infinity Group forms part of the Balfour Group which was founded in 2017, merging several successful tech businesses.

The engine that drives our growth is an exceptional combination of technology, marketing, sales and revenue collection, driven by a team of extraordinary talent.

Our FinTech arm Infinity Group is looking for a Debt Counselor to join our team and help us on our journey of Hyper Growth

The Role

An exciting environment to create true and long lasting change for our clients through the most stressful time of their lives. This role is critical to assist and guide our clients from being over indebted to a financially stable position though clear engagement with both them and their credit providers.

Responsibilities and Duties:

- Manage all relevant stakeholders through the first 60 days of our clients debt review process.
- Maintain full NCR compliance requirements throughout the onboarding process of each client
- Manage a growing client base and assist in highly detailed and complex issues throughout the start of their debt review

RDC
- Maintain and manage a great experience for our clients for a fixed period making sure that they can
- Make consistent payment
- Understand all aspects of debt review
- Provide full documentation requirements etc.

Qualifications and Experience:

- Matric/university graduate
- Certified Debt counsellor certificate Required
- Previously/currently a registered Debt Counselor adv
- RDC - Adv Experience in dealing with Credit Providers
- Experience in debt counseling advantages
- Experience in working on I-docs and Finwise is an advantage
- Clear criminal and credit records

Your team:

- Culture is everything in this business. We believe in winning as a team and have a highly collaborative environment.
- The office space is vibey and we believe in having a fun work environment for everyone.
- We celebrate success We believe that hard work pays off. We have high expectations of ourselves and of others, but excellence deserves reward and there are great incentives and bonus structures in place to support this.
- This team is critical to finding long term and truly beneficial solutions for our clients and so it is a highly challenging and rewarding space

What is on offer
- A great purpose, a great team, engaging culture
- Market related remuneration package
- An opportunity to get in on the ground floor of a young, fast growing business with big ambitions
- Opportunity to work with experienced entrepreneurs and business leaders
- Space to grow and opportunity to build

Application Question(s):

- Are you based in Cape Town? If no, are you willing and able to relocate?
- Are you a registered Debt Counsellor?

**Education**:

- High School (matric) (required)

**Experience**:

- debt review: 2 years (preferred)

License/Certification:

- Debt Counsellor Certificate (required)

  • Debt Counsellor

    1 week ago

    Cape Town, South Africa Africa Direct Group Life and Investments Full time

    **Overall, Purpose of the Job** A Debt Counsellor plays a pivotal role in providing financial guidance and support to individuals struggling with debt. This role demands a deep understanding of modern financial practices, digital tools, and a compassionate approach towards clients facing financial distress. As a Debt Counsellor, you will assess clients'...

  • Debt Counsellor

    2 weeks ago

    Cape Town, Western Cape, South Africa Africa Direct Group Life and Investments Full time

    Overall, Purpose of the JobA Debt Counsellor plays a pivotal role in providing financial guidance and support to individuals struggling with debt.This role demands a deep understanding of modern financial practices, digital tools, and a compassionate approach towards clients facing financial distress.As a Debt Counsellor, you will assess clients' financial...

  • Debt Counsellor Quality Control Agent

    3 weeks ago

    Cape Town, South Africa Financial Wealth Holdings Full time

    Financial Wealth Holdings is looking for a diligent Debt Counsellor Quality Control Agent. The successful agent will be expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and coaching...

  • Debt Review Administrator

    3 weeks ago

    Cape Town, South Africa Infinite Debt Solutuions Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...

  • Debt Review Administrator

    3 weeks ago

    Cape Town, South Africa Infinite Debt Solutuions Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...

  • Ncr Registered Debt Counsellor

    4 weeks ago

    Cape Town, South Africa Innotel Full time

    **Purpose of Role**: A debt counsellors work with a wide range of clients to offer practical and emotional support when dealing with clients’ complex debt issues, helping them manage their finances and ultimately become debt free. Debt counsellors negotiate with creditors for consumer to ensure an amicable and cost-effective solution is found for clients...

  • Ncr Registered Debt Counsellor

    2 weeks ago

    Cape Town, Western Cape, South Africa Innotel Full time

    Purpose of Role:A debt counsellors work with a wide range of clients to offer practical and emotional support when dealing with clients' complex debt issues, helping them manage their finances and ultimately become debt free. Debt counsellors negotiate with creditors for consumer to ensure an amicable and cost-effective solution is found for clients who are...

  • Negotiations Debt Counsellor

    4 weeks ago

    Cape Town, South Africa Debtline Full time

    **Who are we and what do we believe in?** We’re deeply digitally focused, highly energetic, and very ambitious. Inala Money Group forms part of the Balfour Group which was founded in 2017, merging several successful tech businesses. The engine that drives our growth is an exceptional combination of technology, marketing, sales and revenue collection,...

  • Sales and Relationship Manager

    3 weeks ago

    Cape Town, South Africa JSM Business Services Full time

    A dynamic Insurance Company is looking to appoint a Sales and Relationship Manager for the Western and Eastern Cape and surrounding areas to market and sell credit life insurance and related insurance products to the Debt Counselling Industry in South Africa. The position will be based in Cape Town. **Duties & Responsibilities** - Market credit life...

  • Sales and Relationship Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa JSM Business Services Full time

    A dynamic Insurance Company is looking to appoint a Sales and Relationship Manager for the Western and Eastern Cape and surrounding areas to market and sell credit life insurance and related insurance products to the Debt Counselling Industry in South Africa. The position will be based in Cape Town.Duties & Responsibilities Market credit life insurance and...

  • Back Office Manager

    4 weeks ago

    Cape Town, South Africa Your HR Outsourced Full time

    Looking for a dedicated Back Office Manager with experience in the Debt Review Industry Cape Town - Western Cape **Responsibilities**: - Manage a team of debt counsellors and payments staff. - Performance targets, evaluations, and coaching to help team members. - Promote teamwork and professional growth within the team. - Monitor the debt review process,...

  • Back Office Manager

    6 days ago

    Cape Town, South Africa National Debt Advisors Full time

    Financial Wealth Holdings is a leading provider in the credit repair industry, dedicated to assisting individuals in achieving financial freedom. We are seeking a skilled and experienced Back Office manager join our dynamic team. As the Back Office Manager, you will be responsible for overseeing the day-to-day duties of our debt counselling team, ensuring...

  • Call Centre Agent Closer

    1 week ago

    Cape Town, South Africa We Clear Debt Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...

  • Administrator: Debt Review and Administration Orders

    3 weeks ago

    Cape Town, South Africa Nimble Group Full time

    **Reporting to**: Team Leader: Process Recoveries **Job Purpose**: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amend and Section 74...

  • Debt Review Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionResponsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.Key Responsibilities AreasDebt...

  • Administrator: Debt Review and Administration Orders

    2 weeks ago

    Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time

    Reporting to: Team Leader: Process Recoveries Job Purpose: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amended and Section 74 of the...

  • Administrator: Debt Review and Administration Orders

    2 weeks ago

    Cape Town, South Africa Nimble Credit Solutions Full time

    Reporting to: Team Leader: Process Recoveries Job Purpose: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amended and...

  • Call Centre Agent Closer

    2 weeks ago

    Cape Town, Western Cape, South Africa We Clear Debt Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means.Handle all correspondence and queries received from clients and Debt counsellors.Liaise with clients and creditors on...

  • Debt Review Specialist

    4 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionResponsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.Key Responsibilities AreasDebt...

  • Debt Mediation Specialist

    3 weeks ago

    Cape Town, South Africa Milaw Full time

    MiLaw legal is a leading law firm in SA specialising in a wide range of sectors, seeking to provide comprehensive legal advice and knowledge to South Africans. MiLaw pushes forward in the fight for consumer justice, equipping the average consumer with the information they need to protect their rights and obligations. We are currently looking to appoint a...