Debt Counsellor Quality Control Agent

6 months ago


Cape Town, South Africa Financial Wealth Holdings Full time

Financial Wealth Holdings is looking for a diligent Debt Counsellor Quality Control Agent. The successful agent will be expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and coaching needs. The quality control agent is expected to communicate all these aspects to the respective team leaders and managers while providing support and guidance.

The role will entail monitoring calls with respect to their assigned subsidiary. May have to monitor other subsidiaries from time to time.
- Call monitoring
- Process monitoring
- Compilation of escalations
- Notifying management of trends noted on calls.
- Assisting with investigations regarding complaints received.

Competencies:

- Must have been a Debt Counsellor for atleast 2 years.
- Attentive listening
- Diligent work ethic
- Demonstrate the ability to coach and provide constructive feedback.
- Must have the ability to work independently or within a group.
- Must be able to adapt to change.
- Must be computer literate and have basic excel skills.

**Qualifications**:

- Matric NQF 4
- Debt Counselling course.
- Preferably a registered Debt Counsellor.

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

License/Certification:

- Debt Counsellor Certificate (required)


  • Quality Control Agent

    6 months ago


    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    **PLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED.** Description: - Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify non-compliance, potential risks, training gaps, and coaching needs,...

  • Debt Counsellor

    6 months ago


    Cape Town, South Africa Africa Direct Group Life and Investments Full time

    **Overall, Purpose of the Job** A Debt Counsellor plays a pivotal role in providing financial guidance and support to individuals struggling with debt. This role demands a deep understanding of modern financial practices, digital tools, and a compassionate approach towards clients facing financial distress. As a Debt Counsellor, you will assess clients'...


  • Cape Town, South Africa Innotel Full time

    **Purpose of Role**: A debt counsellors work with a wide range of clients to offer practical and emotional support when dealing with clients’ complex debt issues, helping them manage their finances and ultimately become debt free. Debt counsellors negotiate with creditors for consumer to ensure an amicable and cost-effective solution is found for clients...

  • Quality Control

    6 months ago


    Cape Town, South Africa National Debt Advisors Full time

    **National Debt Advisor is looking for a Quality Control to join their team!!!** **Description**: Quality control agents are expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and...


  • Cape Town, South Africa Infinite Debt Solutuions Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...


  • Cape Town, South Africa Debtline Full time

    **Who are we and what do we believe in?** We’re deeply digitally focused, highly energetic, and very ambitious. Inala Money Group forms part of the Balfour Group which was founded in 2017, merging several successful tech businesses. The engine that drives our growth is an exceptional combination of technology, marketing, sales and revenue collection,...

  • Debt Collection Agent

    2 months ago


    Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    Debt Review Sales Agent OpportunityWe are seeking a punctual and hard-working Debt Review Sales Agent to join our team in the Athlone district. As a key member of our sales team, you will be responsible for generating revenue through commission-based sales.Key Responsibilities:Generate revenue through commission-based salesMeet or exceed sales targetsDevelop...


  • Cape Town, South Africa We Clear Debt Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...

  • Quality Control Agent

    6 months ago


    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Quality Control Agent Cape Town Permanent onsite position Skills required: #qualitycontrol #callmonitoring #escelations #reporting #complainthandling The position involves call monitoring within the assigned subsidiary, with occasional monitoring duties extending to other subsidiaries. Duties/Responsibilities - Conducting call monitoring - Monitoring...

  • Debt Review Agent

    2 weeks ago


    Cape Town, South Africa FreeMee Debt Counsellors Full time

    Debt Review Agents (Closers and Lead-gens) Daily and weekly incentives available.Very good salary prospects. Located in Cape Town CBD. At least 1 year experience required Pay: R4 500,00 - R20 000,00 per month Application Deadline: 2024/12/10

  • Quality Control Agent

    6 months ago


    Cape Town, South Africa Nitasat Full time

    Financial Wealth Holdings is looking for diligent Quality Control Agents. The successful agents will be expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and coaching needs. The...


  • Cape Town, South Africa ESSCOR FINANCIAL SOLUTIONS Full time

    Debt Review Call Centre Sales Agents 12 Months Debt Review Experience & iDocs system experience minimum requirement to qualify for role. Are you passionate about helping people? Are you ambitious and money driven? Do you want to be part of a growing organization? We are a Well Established Company in the Debt Review industry and looking for the services of...


  • Cape Town, South Africa Debt Removal Depo Full time

    DEBT REVIEW SALES AGENTEver growing call center in the debt review industry looking for punctual and hard working agents to add to our team.we offer basic salary and commission. basic + comm. commission earned based off what you clear / payments and you earn a percentage of that amount. Located in the Athlone district and must be able to travel. * must have...


  • Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    We are seeking a motivated and experienced Debt Review Sales Agent to join our team at Debt Removal Depo, located in the Athlone district.As a Debt Review Sales Agent, you will be responsible for interacting with clients to understand their debt review needs and providing personalized solutions to help them achieve financial stability.The ideal candidate...


  • City of Cape Town, South Africa Debt Removal Depo Full time

    DEBT REVIEW SALES AGENT Ever growing call center in the debt review industry looking for punctual and hard working agents to add to our team. we offer basic salary and commission. basic + comm. commission earned based off what you clear / payments and you earn a percentage of that amount. Located in the Athlone district and must be able to travel. *...

  • Quality Control Agent

    6 months ago


    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Quality Control Agent Cape Town Permanent onsite position Skills required: #qualitycontrol #callmonitoring #escelations #reporting #complainthandling The position involves call monitoring within the assigned subsidiary, with occasional monitoring duties extending to other subsidiaries. Duties/Responsibilities - Conducting call monitoring - Monitoring...


  • Cape Town, South Africa Debt Removal Depo Full time

    Debt Review Sales Agents needed.. Temporary - Permanent contract. Role - Lead generator Salary - starts @ 2500 p.m but increases based on performance and targets achieved (Sliding Scale), commission earned per sale details to follow during interview process. location Heideveld Athlone Must speak min 2 languages English is compulsory. No Experience required....


  • Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    **Debt Review Sales Agent Opportunity**We are seeking a skilled Debt Review Sales Agent to join our team at Debt Removal Depo.Key Responsibilities:Conduct debt review sales calls to clientsProvide excellent communication skills to build strong relationshipsMeet or exceed sales targetsWork collaboratively with the team to achieve common goalsRequirements:At...


  • City of Cape Town, South Africa Debt Removal Depo Full time

    Debt Review Sales Agents needed.. Temporary - Permanent contract. Role - Lead generator Salary - starts @ 2500 p.m but increases based on performance and targets achieved (Sliding Scale), commission earned per sale details to follow during interview process. location Heideveld Athlone Must speak min 2 languages English is compulsory. No...


  • Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    We are looking for a Debt Review Sales Agent to join our team at Debt Removal Depo. The ideal candidate will have at least 6 months to 1 year of debt review experience and possess good communication skills. Key Responsibilities:Engage with customers to discuss their debt review optionsMeet or exceed sales targets to earn commissionDevelop and maintain strong...