1st Line Technical Support

**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

ENVIRONMENT: Ensure the timely resolution of all service and support related requests providing superior customer service as the next 2nd Line Support Engineer sought to by a cutting-edge Cloud Solutions Specialist. The role will be based in Johannesburg or Cape Town. The Support Desk ensures timely resolution of all service and support related requests and...

**Job description** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

**Job Description**: Reference Number: TSMADS **Job Description**: The successful incumbent will be expected to provide excellent Technical Support Services to customers in the Africa region, develop and lead the 1st Line Technical Support team in the Africa region, drive establishment, and development of services providers withing the region to meet scope...

**Key Accountabilities**: - Provide remote 1st/2nd line technical IT support. - Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. - Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs. - Take ownership of incidents and manage through...

**Reference Number**: TSMADS The successful incumbent will be expected to provide excellent Technical Support Services to customers in the Africa region, develop and lead the 1st Line Technical Support team in the Africa region, drive establishment, and development of services providers withing the region to meet scope and...

We are seeking a highly skilled Technical Support Specialist to join our dynamic and expanding Technical IT Services Division in Cape Town. As a member of our new Technical Support Team, you will work closely with Service Desk engineers and consultants to provide first-class support to our customers.Responsibilities:You will be responsible for providing...

**Job description** Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud...

We are seeking an experienced Technical Support Engineer to join our team in Mindmatch Consulting.As a Technical Support Engineer, you will be responsible for providing technical support to customers via telephone, email, and remote access. You will also be responsible for troubleshooting and resolving hardware, software, and network problems.The ideal...

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionise customer experiences,...

Western Cape, Cape Town - CBD Technical Support Manager - Africa (Support Power or Electrical Industry) Cape Town RNeg **Minimum requirements**: **The profile**: - A minimum of 5 -8 years of experience from working in Support Power or Electrical Industry, with large accounts, preferably within the Telecom industry. - Experience from working with...

**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both...

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The iStore Technical Support Technicians are a...

Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at the iStore in Cape Town. As a key member of our technical support team, you will provide exceptional customer service, troubleshooting and technical support to customers.About the Role:Provide technical support to customers via phone,...

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be...

Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have...

Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have...

Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have...

A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like** As the Service Desk Team Leader, you will be at the heart of Sigma IT, managing and directing the Service Desk team across the Sigma connected sites in Cape Town. Your days will be varied as you: - Oversee and coordinate incoming calls and ticket requests, ensuring every issue is...