German Speaking Technical Support Analyst
6 months ago
**Key Accountabilities**:
- Provide remote 1st/2nd line technical IT support.
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to pro
- and reactive monitoring alerts in order to ensure minimum disruption to customers.
- Meet client expectations in terms of quality of work and delivery to deadlines.
- Action customer enquiries effectively in a timely fashion as per prescribed SLA.
- Follow-up activities to resolution and to customer satisfaction.
- Produce information reports upon request.
- **Native German** & Fluent in English.
- Excellent communication and interpersonal skills.
- Technical understanding of current industry-leading technologies.
- Customer relations skills; ability to understand and comprehend customer concerns and requirements.
**Required Skills & Experience**:
- Matric or equivalent secondary education.
- 1 year experience in an IT Service Desk environment providing 1st/2nd line support.
- 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
- 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
- Exposure to HP & Dell hardware technologies.
**Salary**:
- R30 000 ( R360 000 PA)
**Benefits**:
- Group life cover, UPS supplied & R600 towards internet
**Location**:
- Cape Town (hybrid role)
**Salary**: R28 000,00 - R30 000,00 per month
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