1st Line Support Team Leader

Technical Team Leader Required! **Responsibilities**: - Lead and inspire a team of service agents, ensuring the delivery of top-notch 1st line technical support to customers. - Manage, monitor, evaluate, and develop team performance in alignment with established KPIs. - Provide coaching, feedback, and ongoing training to enhance the team's skills and...

First Line Support Engineer - Hybrid / RemoteWhat’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading...

First Line Support Engineer - Hybrid / RemoteWhat’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading...

A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like** As the Service Desk Team Leader, you will be at the heart of Sigma IT, managing and directing the Service Desk team across the Sigma connected sites in Cape Town. Your days will be varied as you: - Oversee and coordinate incoming calls and ticket requests, ensuring every issue is...

**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionise customer experiences,...

**Job description** In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems...

ENVIRONMENT: Ensure the timely resolution of all service and support related requests providing superior customer service as the next 2nd Line Support Engineer sought to by a cutting-edge Cloud Solutions Specialist. The role will be based in Johannesburg or Cape Town. The Support Desk ensures timely resolution of all service and support related requests and...

Key purpose of the role Responsible for maintaining a high degree of employee service for all support queries and adhere to all service management principles. Key outputs/accountability Identify, troubleshoot, research, support and resolve IT issues in relation to the helpdesk. Delivery of high quality remote and in person IT support on a range of technical...

The Support Team Leader is responsible for the operational management of the local Support team, which consists of Support Specialists providing technical support for the Traderoot Enterprise Platform (TEP) in collaboration with clients. The Support Team Leader needs to be able to perform any of the duties of a Support Specialist, which means they must have...

**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both...

**Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values...

**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...

Job Title: Tech Support Team LeaderWe are seeking a highly skilled and experienced Tech Support Team Leader to join our team at CallForce. As a Tech Support Team Leader, you will be responsible for leading a team of technical support agents and providing guidance and support to ensure the delivery of exceptional customer service.Key Responsibilities:Lead and...

**Job Advert Summary**: Helloan exciting new opportunity has just become available in within **Hollard Insure, **in the **Operations,** **Motor Claims** **area.** We are looking to recruit a **Motor Assessing: Team Leader** **Role Objectives**: The Team Leader is responsible for running the daily operations management of the team, as well as providing the...

**Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you. We’re on the lookout for determined individuals who values the importance of team playing and are...