Field Service Admin Coordinator

6 months ago

Cape Town, South Africa Wärtsilä Full time

**Field Service Admin Coordinator**:
Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel-enabled balancing power plants, hybrid solutions, energy storage, and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 76 GW of power plant capacity and more than 110 energy storage systems in 180 countries around the world?

In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

**Main responsibilities**:

- Tracking Field Service KPI
- Checking and verifying the accuracy of timesheets and forwarding it to the payroll department then encoding the result to CAT2 every payroll period;
- Data entry of liquidation of travel expenses in SAP Travel Management, and printing/submitting it to Finance
- The custodian disburses and replenishes the field service petty cash;
- Filing, maintaining, and safekeeping of field service documents;
- Checking and verifying the accuracy of timesheets
- Initiates the preparation of travel orders and follow-up;
- Monitoring of field service personnel assignments on a daily basis;
- KPI monitoring of work report submission weekly and also job completion on a monthly basis;
- Submitting of work report to Service Sales and other documents needed for invoicing;
- Custodian for pooling equipment such as cell phones, digital cameras
- Handles internal and external communications;
- Maintains mobile phone contact with base or supervisor for receiving instructions;
- Responds to emergency jobs on a 24-hour 7-day basis; and
- Perform other related duties assigned from time to time.
- Taking responsibility for Car rentals and hotel arrangements for field service personnel.

**Requirements**:

- 3 -4 Years experience in a similar role with relevant experience/transferable skills
- Desirable: Qualification related to a similar role and industry
- Professional Project Management skills (considered as an advantage)
- A safety-first mindset.
- Passion for developing resources and excellent Customer Service.
- Experience in a customer-facing role with responsibility for the collection of costs and invoices.
- Excellent organizational skills and customer-centricity.
- Demonstrable teamwork skills and the ability to adjust and re-plan in dynamic situations.
- Excellent communication skills and well-developed cultural awareness and sensitivity
- Excellent time management
- Experience in visa and travel arrangements, documentation, etc.
- Understanding and adhering to data protection law
- Ability to multi-task
- Knowledge of SAP
- Computer literacy and presentation skills

**Why you and us**:
We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other’s growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

You will be a part of a global organization with a local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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