Field Service Co Ordinator

5 months ago

Cape Town, South Africa Wärtsilä Full time

**Field service Co ordinator**:
Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?

In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

**What will you be doing**:
Your work will focus on these main responsibilities:

- Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
- Be Responsible and accountable for results and deviations of all services handled in accordance with what is planned.
- Support field service personnel when they are assigned on a job.
- Act as the contact person for the customer during service work.
- Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
- Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.), according to needs and requirements, ensuring the satisfaction of internal and external customers.
- Follow up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
- Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendor invoices.
- Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.
- Take responsibility for briefing and debriefing of the engineers before and after the jobs.
- Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

**You will shine in this role when you have.**
- BEng/MSc or equivalent in Mechanical or Electrical Engineering is an essential requirement.
- 7 years of relevant experience in the service, customer care, and 4 Stoke Engines.
- Professional Project Management skills (considered as an advantage)
- A safety-first mind-set.
- Passion about developing resources and excellent Customer Service.
- Experience in a customer facing role with responsibility for collection of costs and invoices.
- Excellent organizational skills and Customer Centricity.
- Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
- Excellent communication skills and well-developed cultural awareness and sensitivity.

**Why you and us**:
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

**How to apply**:
**Contact & next steps**

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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