Account Representative
7 months ago
**Purpose of the Job**:
Furthermore, the role seeks to understand the business model and unique customer requirements. To build partnering efforts in terms of solutions and responsiveness to the identification and correction of barriers for the customer and potential customer. This position will be required to: Be a valuable team player within the Sales and Service department which represents Transpharm in providing the necessary service to customers. Mindfully acting as a key link between Transpharm and new and/or existing customers. Participating in all aspects of the Transpharm processes of ordering, delivery, account management etc. Understanding customer barriers and communicating these effectively to the respective areas within Transpharm. For the assigned area and customer base, continuously review data to assess the as-is process and related performance against to-be potential scenarios and initiating discussion and suggestions to continuously review and improve sales and service opportunities together with all relevant stakeholders.
**Job Objectives**:
- Basic data analysis, opportunity assessment and action plans acquisition: Secure, manage and maintain the relationship and financial contribution to business with with new customers.
- Retention: Secure, manage and maintain the relationship and financial contribution to business with with existing customers.
- Customer data integrity and customer interfacing and/or impacting process monitoring and ongoing improvement.
- Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions).
**Qualifications**:
- Minimum Matric - National Senior Certificate NQF 4 or equivalent Postgraduate qualification in marketing would be advantageous.
- Relevant trade/industry related certification or relevant courses
- Driver’s license.
**Experience**:
2 years relevant experience in a customer sales and service capacity (or similar) preferably in the pharmacy retail and or healthcare sector.
**Knowledge and Skills**:
- Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
- Excellent verbal and written communication skills
- Strong prioritization and time management skills
- Resilience and adaptability
- Analytical and problem-solving skills
- Computer literacy (Competence in Excel, Word and PowerPoint)
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