Front House Manager

6 months ago


Hoedspruit, South Africa HotelJobs.co.za Full time

**Kendrick Recruitment is looking for a Front House Manager for a Luxury Safari & Wellness Lodge**

Are you a dynamic and passionate individual with a flair for hospitality and a love for the African wilderness? Join a team as a Front House Manager at Luxury Safari & Wellness Lodge in the Klaserie Private Nature Reserve.

**Responsibilities**:

- Oversee all front-of-house operations, including guest reception and guest relations.
- Lead and inspire a team of dedicated staff members to ensure impeccable guest service and satisfaction.
- Manage guest check-in and check-out processes, ensuring a seamless and personalized experience for every guest.
- Coordinate with other lodge departments to ensure smooth communication and collaboration, contributing to an efficient and harmonious work environment.
- Handle guest inquiries, requests, and concerns with professionalism and empathy, striving to exceed expectations at every turn.
- Maintain an organized and aesthetically pleasingly public areas, reflecting the lodge's commitment to luxury and comfort.
- Collaborate with the lodge management to develop and implement guest service standards and training programs.
- Contribute to the planning and execution of special events and activities, enhancing the overall guest experience.

**Requirements**:

- Previous experience in a front-of-house management role within a luxury safari lodge environment.
- Strong leadership skills with a proven ability to motivate and guide a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Passion for delivering exceptional guest experiences and a dedication to going above and beyond.
- Someone who has experience in wine/sommelier/barista/cocktail service and who is able to train the team.
- Able to oversee a team of 12 (housekeepers and butlers)
- Sound experience in setting up Front of House systems
- Running front office duties from daysheet information, billing etc
- Ability to remain composed and professional in high-pressure situations.
- Knowledge of the local area, wildlife, and safari activities is a plus.

**Package**:

- Furnished Accommodation, brand new
- Meal allowance
- Contributions towards Medical Aid and Pension

If you are ready to embark on a journey where luxury meets adventure and create magical moments for our guests, please send your CV, written references and profile picture if you feel this role is for you


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