Front of House Manger

6 months ago


Hoedspruit, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently seeking a **Front of House Manager** for a Luxury 5* to join our clien't esteemed team in the Greater Kruger region.

**Experience**:Previous experience in a similar role, preferably in a luxury lodge or hotel setting, is required. Experience in customer service, hospitality management, and team leadership is crucial.

**Education**:A degree or diploma in hospitality management or a related field is an added benefit.

**Communication Skills**:Excellent communication skills are essential for interacting with guests, employees, and management. Fluency in English is required, and additional languages may be beneficial.

**Customer Service**:A strong focus on providing exceptional customer service to guests is vital. This includes resolving guest issues, anticipating their needs, and ensuring their satisfaction.

**Organizational Skills**:The ability to manage multiple tasks, prioritize effectively, and ensure that all front-of-house operations run smoothly is crucial.

**Leadership Abilities**:As an FOH Manager, they will be responsible for leading and motivating a team of employees. Strong leadership skills are necessary to ensure that staff perform their duties effectively.

**Knowledge of Reservation Systems**:Familiarity with reservation and property management systems (PMS) is required. Training will be provided for specific systems used by the lodge.

**Financial Acumen**:FOH Managers will be responsible for cost control. Basic accounting knowledge is beneficial.

**Flexibility and Availability**: The hospitality industry often requires working irregular hours, including nights, weekends, and holidays.

**Appearance and Professionalism**:FOH Managers will be expected to maintain a professional appearance and demeanor at all times.


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