Inbound Resolutions Agent

3 months ago


Randburg, South Africa Shapiro Shaik Defries and Associates Full time

**JOB PURPOSE**

To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.

**QUALIFICATIONS & EXPERIENCE REQUIRED**
- Matric qualification is mandatory.
- Minimum 2 years’ experience in debt collections as well as customer support management with overall performance score of no less than 85%.
- Understanding and implementation of business requirements as well as client requirements.
- Working knowledge of South African regulatory and legal compliance requirements.
- Working knowledge of MS Office especially Word, Excel, PowerPoint & Outlook.
- Ability to function within any Inter department within the Resolutions team.

**COMPETENCIES & SKILLS REQUIRED**
- Ability to work under pressure.
- Aptitude in decision-making and problem-solving
- Customer Centric
- Excellent organizational, planning and time management skills.
- Positive attitude and energetic.
- Self-driven and self-motivated.
- Strong verbal, written and interpersonal communication skills.
- Team-player.

**NB: Must be willing to work shifts between 07h00 to 20h00 and 08h00 to 15h00 on Public Holidays and Saturdays.**

**Job Type**: Permanent

Pay: From R5 000,00 per month

Application Question(s):

- Do you have at least 1 (one) year of Customer Care experience in an Inbound Call Centre
- Do you have a minimum of 2 years of experience in debt collection?
- What is your expected basic salary?

Expected Start Date: 2024/11/01



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