![City of Cape Town](https://media.trabajo.org/img/noimg.jpg)
Head - Customer Relations Management
4 weeks ago
ELIGIBILITY
CLOSING DATE
08.12.2023
REFERENCE NUMBER
WS 230/23
SALARY
TCOE 1 330 547.00
DEPARTMENT
Commercial Services
DIRECTORATE
WATER AND SANITATION Head - Customer Relations Management
**Requirements**:
- Relevant B Degree/B Tech qualification
- At least 8 years relevant experience in a Senior
Management role in Financial Management / Customer
Services Management
would be advantageous
- Valid Driver’s Licence
Key Performance Areas
- Identify and define the immediate, short and long term
objectives related to providing a customer relationship
management services function for the Water and Sanitation
Services to ensure that critical performance indicators are
monitored for continuous improvement
- Co-ordinate the Directorate’s Service notification with all
branches to ensure monthly/quarterly and annual targets
are met
- Engage and collaborate with all Water and Sanitation
branches, City’s Revenue and Call Centre stakeholders to
ensure improved service delivery for the Directorate and
ensure all customer related SLA’s are reviewed annually
- Provide strategic leadership and personnel management
- Accountable for the effective management, monitoring
and control of all customer related processes aligned to
policy and SLAs,
- Ensure that trend analysis are performed and keep abreast
with technological developments in the Customer Relations
Management(CRM) field align with the City’s and
Directorate strategy of continuously improving the
customer orientation and experience in adherence to
service standards and charter
- Ensure that the section’s Standard Operating Procedures
are monitored with supporting data and statistics to improve
customer contact management activities,
- Ensure that staff resources are utilised optimally in the CRM
Section to be able to meet and continually improve service
delivery requirements, through performance management
and skills development.
-
Head - Customer Relations Management
2 weeks ago
Cape Town, Western Cape, South Africa City of Cape Town Full timeELIGIBILITYCLOSING DATEREFERENCE NUMBERWS 230/23SALARYTCOEDEPARTMENTCommercial ServicesDIRECTORATEWATER AND SANITATION Head - Customer Relations ManagementRequirements: Relevant B Degree/B Tech qualification At least 8 years relevant experience in a SeniorManagement role in Financial Management / CustomerServices Managementwould be advantageous Valid...
-
Senior Customer Relations Officer
2 weeks ago
Cape Town, Western Cape, South Africa ADvTECH Support Office Full timeOverall Purpose of the JobUnder the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the agreed...
-
Senior Customer Relations Officer
2 months ago
Cape Town, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Customer Relations Officer
4 weeks ago
Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line**: Head Academic Operations **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...
-
Senior Customer Relations Officer
2 weeks ago
Cape Town, Western Cape, South Africa IIE MSA and IIE Varsity College Full timeDirect Reporting Line:Campus HeadVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited...
-
Customer Relations Officer
2 weeks ago
Cape Town, South Africa Capsicum Culinary Studio Full timeDivision Tertiary Business Unit Capsicum Culinary Studio Minimum experience Associate Company primary industry Hospitality Job functional area Education **LOCATION**: Cape Town **JOB OVERVIEW**: The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer...
-
Customer Relations Consultant
6 days ago
Cape Town, South Africa Clicks Group Limited Full time**Listing reference**: 015926**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Debtors**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department....
-
Customer Relations Consultant
3 days ago
Cape Town, South Africa Clicks Group Limited Full time**Listing reference**: 016660**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Debtors**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department....
-
Customer Relations Officer
2 weeks ago
Cape Town, Western Cape, South Africa IIE Varsity College , IIE Vega and IIE MSA Full timeDirect Reporting Line:Head Academic OperationsVega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Head of Customer Service
2 weeks ago
Cape Town, Western Cape, South Africa Initiate international Full timeAn international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting new job opportunity for a Head of Customer Service to join their team in Cape Town. As part of the leadership team, you will become accountable for the net retention rate and customer satisfaction. You will work directly with your Head of...
-
Customer Care Officer
2 weeks ago
Cape Town, Western Cape, South Africa Shelflife Head Office Full timeShelflife is looking for a highly motivated and competent individual to join our team in the key role of Customer Care Officer at our Head Office in Cape Town.This role is suitable for an individual for whom going the extra mile for a customer is considered a privilege and a pleasure.The individual we seek will be passionate about providing the very best...
-
Customer Relations Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeListing reference: 015926Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:DebtorsLocation:Cape Town- Contract:PermanentEE position:YesIntroduction We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department. The role will be based at the Head Office in...
-
Customer Relations Manager
2 weeks ago
Cape Town, South Africa IKON Consulting Full timeWestern Cape - Customer Relations Manager **Salary**: Market related basic salary + incentives + company contributions to benefits. **Description**: Great opportunity at a franchise dealership based in the Northern Suburbs of Cape Town. Your main function is to ensure the quality of service delivered to clients. Job duties include but is not limited...
-
Customer Relations Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeListing reference: 016660Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:DebtorsLocation:Cape Town- Contract:PermanentEE position:YesIntroduction We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department. The role will be based at the Head Office in...
-
Head of Customer Support
3 weeks ago
Cape Town, South Africa Armstrong Appointments Full time**Our client provides standardised rooftop solar solutions to households at an affordable fixed monthly subscription. They are the largest owner of residential-sized PV systems in South Africa. To continue the fast growth and retain their top spot, they need to ensure that they not only offer the best products, but also give customers the best experience in...
-
Head of Customer Support
2 weeks ago
Cape Town, Western Cape, South Africa SET Recruitment Consultants Full timeHead of Customer Support (Fintech)R500k plus bonusCape TownExcellent career opportunity with established Fintech for experienced Head of Customer Support. Reporting to the Head of Product you will be responsible for leading customer interaction across all customer touchpoints. Being a mobile-only business, this role has the mandate to shape the customer...
-
Head of Customer Service
19 hours ago
Cape Town, South Africa Initiate International Full timeAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Cape Town as the Head of Customer Service, where you’ll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If...
-
Head of Customer Support
2 weeks ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeOur client provides standardised rooftop solar solutions to households at an affordable fixed monthly subscription. They are the largest owner of residential-sized PV systems in South Africa. To continue the fast growth and retain their top spot, they need to ensure that they not only offer the best products, but also give customers the best experience in...
-
Head of Customer and Integration Applications
2 weeks ago
Cape Town, Western Cape, South Africa Cape Union Mart - Head Office Full timeRole responsibilities include (but not limited to):Team leasdershipExpert in above processes and systems with the ability to identify areas of need and build a strong team to strengthen IT's partnership with the businessEnsure systems and services are performing, while leading and cultivating talent to cover current and future requirementsManagement of the...
-
Head of Customer Service
3 weeks ago
Cape Town, South Africa Initiate international Full timeAn international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting new **job** opportunity for a **Head of Customer Service** to join their team in **Cape Town**. As part of the leadership team, you will become accountable for the net retention rate and customer satisfaction. You will work directly with your...