Senior Customer Relations Officer

2 weeks ago

Cape Town, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Campus Head

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE Varsity College, Cape Town Campus **has a vacancy for a Senior Customer Relations Officer.**

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Liaises with the Admission Centre and Academic team on all relevant registration related queries.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- In collaboration with the Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations, the Senior Customer Relations Officer supervises the Customer Relations Centre during the Retention Project on campus so as to ensure students are correctly advised and counselled with regards to academic progression and the timeous completion of registration contracts for the new academic year.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre, and escalates queries to the other Centres of Excellence where appropriate.
- Ensures that details of all student contact made by the Customer Relations Centre is captured on the academic system accurately and timeously.
- Provides various letters/documents that are generated from the academic system on request by students.
- Liaises with The Student HUB on queries that are unresolved or may require further attention to ensure that they are resolved timeously.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries including those that require escalation.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic system.
- Supports the Head: Academic Operations in supervising the Customer Relations Centre team and providing them (and others) with training as and when required.
- Carries out an in-depth analysis of student query trends and customer satisfaction survey feedback with the respective stakeholders to identify items that require action or attention and to assess areas of success for continued improvement and development purposes.
- Consults with the Head: Academic Operations to ensure that the Customer Relations Centre is adequately staffed during the Centre's operating hours so as to facilitate and promote the smooth running of the Centre.
- Supports members of the Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
- Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Provides support to the team via performance management and management of leave.
- Drives product and policy knowledge within the Customer Relations Centre in order to ensure that students are advised correctly.

**Competencies required**:

- Advanced Interpersonal and Communications skills
- Computer Proficiency
- Planning & Time Management skills
- Leadership skills
- Results Driven and able to handle pressure
- Professionalism
- Empathy
- Customer Service Driven

  • Customer Relations Officer

    4 days ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Customer Relations Officer

    3 days ago

    Cape Town, South Africa GAP Consulting Full time

    Western Cape, CPT - CBD - Transport & Logistics - R 10 000 - R 15 000 Monthly - Job ref: TL000155/IDS - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Transport and Logistic Company that seeks the expertise of a Customer Relations Officer **Minimum Requirements**: - Must have a minimum of 2 years’ recent experience as a Customer Relations...

  • Guest Relations Officer

    3 weeks ago

    Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. **Satisfied Customers**: - Welcome and interact with...

  • Customer Relations Officer

    4 days ago

    Cape Town, South Africa Vega School Full time

    **Job Purpose**: To ensure an educational/social/personal/supportive experience for students which maximises their experience and development at Vega **Working Hours**: 08:00 - 17:00 Monday to Friday **Education**: 3 year degree BA Office Administration/ Psychology/ Social work related fields - Functional Competencies:_ - Attention to detail - Organised -...

  • Guest Relations Officer

    24 hours ago

    Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...

  • Guest Relations Officer

    4 days ago

    Cape Town, South Africa Karen Tupper Recruitment Full time

    A 5* Hotel in Dubai are looking for a Guest Relations Officer to provide high-quality service to guests, address complaints and provide recommendations. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of...

  • Guest Relations Officer

    5 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Guest Relations Officer - Luxury Hotel - V&A Waterfront** **Salary Package: R9500 + Provident Fund** **A great opportunity for a polished, well-spoken & professional individual to be part of the team!** - As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems. -...

  • Guest Relations Officer

    1 day ago

    Cape Town, South Africa Khula Placements Full time

    Guest Relations Officer - Cape Town We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...

  • Public Relations and Social Media Officer

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa Wesgro Full time

    Wesgro’s job vacancy, Career and Recruitment Job title : Public Relations and Social Media Officer jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 17, 2024 Quick Recommended Links Jobs by Location Job by industries Reference Number: PR&SMO/04/24 The incumbent will report to the Senior Economic Journalist Purpose of the...

  • Public Relations and Social Media Officer

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa Wesgro Full time

    Wesgro’s job vacancy, Career and Recruitment Job title : Public Relations and Social Media Officer jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 17, 2024 Quick Recommended Links Jobs by Location Job by industries Reference Number: PR&SMO/04/24 The incumbent will report to the Senior Economic Journalist Purpose of the...

  • Industrial Relations Officer

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Location: Our client has offices across South Africa. The successful candidate will work from one of these offices.This is an in-office position.Our client is recruiting for an experienced Industrial Relations Officer to join their Human Resources team. To provide a dedicated Industrial Relations advisory service to management, supervisors, and...

  • Client Relations Officer

    Found in: Talent ZA C2 - 1 week ago

    Cape Town, South Africa Banxso Full time

    JOB SPECIFICATION: CLIENT RELATIONS OFFICERJOB SUMMARY: The Client Relations Officer serves as a liaison between clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients’ needs by creating, nurturing, and maintaining strong positive relationships between Banxso and its Clients. This role plays...

  • Guest Relations Officer

    9 hours ago

    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 58103**Date Posted**: Posted 18 hours ago**Location**: Cape Town**Job Title**: GUEST RELATIONS OFFICER - CAPE TOWN- WESTERN CAPE Guest Relations Officers main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties...

  • Public Relations Officer

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Centre Recruit Consultants Full time

    Our client based in the Property & Conveyancing industry is seeking a skilled and experienced Public Relations Officer to join our conveyancing firm. As a Public Relations Officer, you will be responsible for managing the firm's public image, building relationships with key stakeholders, and promoting our services to clients and the wider community. Your...

  • Guest Relations Officer

    3 days ago

    Cape Town, South Africa IntelliStaff Full time

    **_Our client in the hospitality industry is urgently looking to employ a Guest Relations Officer at their organization_** **_Location:_**: - Clanwilliam, Western Cape_ **_Requirements:_** - _ Matric_ - _ Diploma in Hospitality_ - _ Must have at least 2 years experience in a 5* Lodge / Hotel or 1 years experience in a Front Office environment_ - _...

  • Guest Relations Officer

    5 days ago

    Cape Town, South Africa Tanya Serra Full time

    Job Posted: 09-Jan-2023 - Location: Cape Town - A 5* Lodge & Spa is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different...

  • Customer Care Officer

    Found in: Talent ZA C2 - 5 days ago

    Cape Town, South Africa Recruitment Full time

    Customer Care Officer (JB4357)Century CityMarket RelatedTo ensure customer retention by assisting on social media, cancellations and transfers. Primary function is to ensure customer retention by assisting with Social Media queries and complaints, cancellation requests and the salvaging thereof, and transferring student’s courses to another course of their...

  • Industrial Relations Officer

    24 hours ago

    Cape Town, South Africa Western Cape Recruitment Full time

    Internationally renowned manufacturer in the automotive industry has an opportunity for a Temporary Industrial Relations Officer. In this role you will be responsible to assist in the achievement of the company’s strategic goals, which includes implementation of industrial relation policies, employee relations, legislative compliance, industrial relations,...

  • Senior Professional Officer

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    City of Cape Town's job vacancy, Career and RecruitmentJob title : Senior Professional Officer – Software Developer jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 04, 2024Quick Recommended LinksJobs by LocationJob by industries Requirements Relevant B Tech/B Degree/ National diploma plus certification Minimum 5 years IT experience...

  • Donor Relations Officer

    2 days ago

    Cape Town, South Africa Ikamva Labantu Full time

    **Key performance areas**: End-to-end implementation of the Individual Giving Programme. End-to-end implementation of the Corporate Giving Programme. Manage and grow Individual and Corporate Giving (including corporates, SMEs, individual and monthly donors). Maintaining donor records and database (Little Green Light Donor management system). Tracking and...