Customer Relations Officer

2 weeks ago

Cape Town, South Africa Capsicum Culinary Studio Full time

Division Tertiary

Business Unit Capsicum Culinary Studio

Minimum experience Associate

Company primary industry Hospitality

Job functional area Education

**LOCATION**:
Cape Town

**JOB OVERVIEW**:
The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders.

**KEY RESULTS AREA**:
**Administration, Operational and Customer Support (internal and external)**
- Maintain high level Operations service as it pertains to students, lecturers, parents, industry and suppliers.
- Attend to student queries and requests timeously.
- Manage the front-of-house incumbent effectively.

**Involvement in Campus Operations and Support**
- Participate in Students Orientation, Surveys and Retention.
- Ensure processes and policies implementation.
- Work with other departments as required.

**Comply with Accreditation bodies’ standards and Relationship building with Industry Partners**
- Liaise with industry contacts to possibly place students in practical work experience.
- Building a solid database of placement partners with a rating system.
- Tracking of Alumni on a quarterly basis for stats and marketing purposes.

**Adhoc Duties**
- Reception & Sales relief, as it pertains to campus operations
- General administration and Ad Hoc tasks as requested by the Campus Head
- Assist with Open days and campus events

**QUALIFICATION REQUIREMENTS**:

- Higher Certificate in Business Administration.
- Diploma in Business Administration / Business Management.

**EXPERIENCE REQUIREMENT**:

- Minimum of 2/3 years’ work experience in administration.

**SKILLS REQUIREMENT**:

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Conceptual thinking.
- Well-developed negotiation skills.
- Presentation skills.
- Good relationship building skills.

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