Concierge Support Specialist

3 months ago


Cape Town, South Africa Consilio LLC Full time

Overview:
**About the Company**

Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.

**About the Team**

**Responsibilities**:
**Who We’re Looking For**

The ideal applicant for this position has/is the following:

- ** LANGUAGE**
- Multilingual in English AND at least one of the following: German/French/Spanish/Mandarin/Cantonese.
- ** APTITUDE**
- Digital Literacy - ability to find, evaluate and clearly communicate information through multiple mediums.
- ** EXPERIENCE**
- Tenure - at least 2-3 years in either customer service or tech support roles.
- Operating Systems - Windows and Mac.
- Microsoft 365 - Office (Excel, Word & PPT), Visio and Sharepoint.
- ** CUSTOMER SERVICE SKILLS**
- Strong communicator - both written and verbally.
- Active listener - gains knowledge while engaging with the speaker.
- Team player - capable of working independently or collaboratively with colleagues as situations arise.
- Flexibility - to adapt to regional communication styles.
- Patience & Empathy - when supporting clients of varying technical proficiency.
- Client advocacy - when collaborating with other teams or when providing the client with status updates.
- ** LOGICAL THINKING SKILLS**
- Problem Solver - capable of identifying issues and communicating resolution steps clearly.
- Assessor - can identify scenarios that require escalation to either Concierge Leadership or other teams.
- ** EXTRA CREDIT FOR**
- Previous experience in eDiscovery industry.
- Previous experience with eDiscovery systems such as Relativity and Brainspace.
- Previous experience with user access systems such as ActiveDirectory, Azure and Citrix.
- Existing Consilio employees with at least 1 year tenure.

**What Shift You’ll Work**

OPTION A - Monday to Friday 12pm to 9pm SAST

OPTION B - Monday to Friday 6am to 3pm SAST

OPTION C - Monday to Friday 4pm to 1am SAST

OPTION D - Sunday to Thursday 4pm to 1am SAST

Qualifications:

- **EDUCATION**
- Bachelor’s degree or higher (any discipline).



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