Virtual Concierge Specialist

2 months ago

Cape Town, South Africa Ten Group Full time

If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - want to hear from you

We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

**Key Responsibilities**
- Service our members in a polite and professional way at all times
- To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
- Keep yourself up to date within all Lifestyle trends for the APAC market
- Active sale of promotions and exclusive events
- Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service,
- Research the best options to meet exceed the lifestyle requirements of the member
- Approaching your work every day with a positive, solution-oriented, and supportive attitude

**Requirements**:
**_ If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company._**
- You **MUST **have excellent language skills in **_professional English, Mandarin, and Cantonese_**, in written and spoken (HSK K- advanced level, HSK 5 or 6).
- 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Strong administration skills and be able to prioritized workloads to meet strict deadlines
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- are service-oriented, flexible and able to work under pressure
- have a positive attitude and identify with Ten Group values
- value exceptional service and live by this motto
- Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage

**Guidelines for Home Office**:

- Located anywhere in South Africa
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**_ Rewards designed around you:_**
- A **competitive salary** depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
- **Hybrid working**. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- **Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- **Extra Rewards.** Lucrative Ten Loyalty Rewards program.
- **Remote Working Holidays** - possibilities to Travel and Work
- **Employee Discounts.** Access to lots of great travel and entertainment discounts as our clients’ members would
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
- **ICAS Employee Health and Wellness** (EHWP) services which are confidential and free for all employees to use.
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.

**Who are We**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the w

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