English Concierge Specialist

6 months ago

Cape Town, South Africa Rhino Africa Full time

English Concierge Specialist
 

Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. 

 

But it's not all thrills and frills, as we're big on making a lasting positive impact on our continent. We create one permanent job in the tourism industry for every seven guests who travel to Africa with us. Plus, we partner with various dynamic organisations dedicated to uplifting rural communities and protecting our captivating wildlife and landscapes. 

 

So, if you desire to not only fill a role but fulfil a bigger purpose on this planet, answer your calling to join Rhino Africa. From exciting travel opportunities and perks to working in our trendy HQ in Woodstock, Cape Town, you'll love being part of our Rhino Crash. 

 

We want YOU 
 

We’re looking for an experienced and dynamic English Concierge Specialist to join our thriving tour operator business, specifically our Sales Support Team.

 

As the English Concierge Specialist for our tour operator business, you will be at the forefront of shaping our travel offerings through Serving as the primary point of contact for consultants. Your ability to assist guests with making reservations, arranging transportation and addressing other types of special requests will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide. .

 

Your multifaceted expertise in  operations, client experience, supplier engagements, and communication and reporting ensures a holistic approach to ensures a holistic approach to manage top client experience and drive business success. By providing comprehensive administrative support to our Travel Consultants, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.


 

As an English Concierge Specialist your responsibilities will include, but will not be limited to: 

  • Book hotel/lodge and logistic reservations, based consultant requirements 
  • Responsible for travel request distribution to agents
  • Supporting Sales consultants with all administrative duties
  • Conclude on all aspects of the post confirmation of the booking
  • Enquiry warming (to be handed over to Senior Consultant)
  • Sales Quotes as first point of contact to support Senior Sales Consultant
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client and perform other office duties as assigned 
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved 
  • Work with our rates team to resolve rates-related tasks and communicate with consultants 
  • Log all required tickets relating to rates and product
  • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
  • Ensure Concierge dashboard is updated and reporting done with sales managers 


 

Requirements


 

Our ideal English Concierge Specialist will possess:

  • A National Senior Certificate/Matric 
  • 2 years of experience in a Concierge or Sales Administrative Assistant role  in a Tour Operator Environment
  • Based in Cape Town. 
  • Great communication skills
  • Willingness and drive to learn
  • Excellent problem-solving skills 
  • Ability to work in a fast-paced, deadline-driven environment.
  • Excellent interpersonal and communication skills, with the ability to build relationships 


 

Not essential but advantageous:

  • Degree/Diploma in Tourism

 

 Benefits

 

At Rhino Africa, there’s a smorgasbord of added delights. With us, you would:

  • Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
  • Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
  • Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
  • When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
  • Optional Health Insurance coverage with Essential Med;
  • Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
  • Collaborate with a diverse and talented high-performance team;
  • Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge

 

Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

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